Summary
Overview
Work History
Education
Skills
Languages
Timeline
background-images

Gisela Garcia Granillo

Alton,IA

Summary

Dynamic professional with extensive experience in front desk operations at Beaver Eye Care, excelling in customer relations and appointment scheduling. Proven ability to streamline processes and enhance efficiency, while demonstrating strong organizational skills and effective communication. Adept at interpreting and managing multi-line telephone systems, ensuring a seamless client experience.

Overview

5
5
years of professional experience

Work History

Receptionist

Beaver Eye Care
03.2023 - 05.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Interpreting for the doctors in the room, and on the phone or in person
  • Streamlined office processes by coordinating insurance billing and maintaining up-to-date information on coverage changes.
  • Resolved customer problems and complaints.
  • Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Reduced wait times for appointments by efficiently managing daily schedule adjustments due to cancellations or rescheduling requests.

Link Production Worker

Link Manufacture
05.2022 - 03.2023
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.


Dental Assistant

Sioux Center Dental
05.2020 - 05.2022
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.

Education

Associate of Arts - Generals

Northwest Iowa Community Collage
Sheldon, IA
05-2020

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Interpreting
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling appointments
  • Greeting and seating clients
  • Typing speed
  • Multi-line telephone systems
  • Front desk operations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Receptionist

Beaver Eye Care
03.2023 - 05.2025

Link Production Worker

Link Manufacture
05.2022 - 03.2023

Dental Assistant

Sioux Center Dental
05.2020 - 05.2022

Associate of Arts - Generals

Northwest Iowa Community Collage

Similar Profiles

CREATE PROFILE