GISELA GONG
Brooklyn,NY
Summary
Detail-oriented hard worker, skilled in handling complaints and optimizing guest experiences. Experienced in managing various dining roles, fostering teamwork, and ensuring smooth operations. Ready to leverage expertise in creating welcoming environments to drive positive outcomes and experiences for guests.
Overview
9
9
years of professional experience
Work History
Barista
MX Alpha
New York, NY
02.2026 - Current
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Collaborated with team members to streamline workflows during peak hours for efficient service delivery.
- Implemented process improvements that increased beverage preparation speed without compromising quality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Cashier
MX Alpha
New York, NY
02.2026 - Current
- Maintained organized checkout areas, enhancing workflow and reducing wait times for customers.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Conducted regular audits of cash drawers to ensure compliance with financial procedures.
- Resolved customer inquiries and issues promptly, fostering positive shopping experiences.
- Managed POS Systems
Ice Cream Server
Mixue
New York, NY
02.2026 - Current
- Delivered exceptional customer service while serving a diverse range of ice cream flavors.
- Operated point-of-sale system efficiently, ensuring accurate transactions and cash handling.
- Collaborated with team to streamline service processes, improving overall workflow efficiency.
- Implemented best practices for inventory management, reducing waste and improving stock availability.
- Monitored quality control standards to ensure compliance with health and safety regulations.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
Babysitter
Self Employed
New York, New York
01.2019 - Current
- Prepared healthy meals and snacks according to dietary preferences and restrictions.
- Maintained a clean and organized environment for children's play areas and toys.
- Resolved conflicts among children using effective communication and problem-solving skills.
- Supervised children in diverse settings, ensuring safety and well-being during care.
Head Instructor
Champions Martial Arts
New York, New York
03.2017 - 05.2025
- Collaborated with fellow instructors to share best practices and develop new teaching strategies.
- Established open lines of communication with parents through regular meetings and progress reports, fostering strong partnerships in support of student success.
- Mentored junior instructors to enhance teaching methodologies and student engagement.
- Conducted performance evaluations to assess instructor effectiveness and identify improvement areas.
- Facilitated workshops and seminars to promote professional development among staff members.
Restaurant Hostess
Mad For Chicken
Brooklyn, NY
02.2022 - 11.2024
- Greeted guests warmly and ensured a positive first impression.
- Assisted in seating arrangements to optimize restaurant flow.
- Handled guest inquiries and resolved minor concerns promptly.
- Monitored dining area for cleanliness and readiness, addressing maintenance issues promptly.
- Implemented strategies to enhance guest experience, leading to increased customer loyalty.
- Managed reservation system, optimizing table assignments for efficiency and guest satisfaction.
Education
High School Diploma -
The Beacon School
New York, NY06-2026
Skills
- High-volume dining
- Handling complaints
- Dining customer service
- Strong multitasking
- Greeting guests
- Take-out service
- Efficient seating
- Friendly demeanor
- Dietary restriction knowledge
- Personal presentation
- Friendly and outgoing
- Attention to detail
- Cash handling
- Opening and closing duties
Food safety practices
Timeline
Barista
MX Alpha
02.2026 - Current
Cashier
MX Alpha
02.2026 - Current
Ice Cream Server
Mixue
02.2026 - Current
Restaurant Hostess
Mad For Chicken
02.2022 - 11.2024
Babysitter
Self Employed
01.2019 - Current
Head Instructor
Champions Martial Arts
03.2017 - 05.2025
High School Diploma -
The Beacon School