Haxhe Mema

• Operated cash registers to process customer payments.
• Checked brewing equipment for proper functionality.
• Monitored inventory levels of supplies and restocked when necessary.
• Maintained clean and organized workspace, enabling coworkers to locate resources and product.
• Prepared and served hot or cold beverages.
• Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
• Implemented feedback from customers to improve service quality and menu offerings.
• Created complex, hand-crafted beverages based upon customer preferences.
• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
• Utilized coffee maker, espresso machine and French press to prepare coffee.
• Provided excellent customer service by responding to inquiries quickly and professionally.

- attending to customers

- serving food

- bussing tables

- taking orders

• Operated cash registers to process customer payments.
• Checked brewing equipment for proper functionality.
• Maintained clean and organized workspace, enabling coworkers to locate resources and product.
• Prepared and served hot or cold beverages.
• Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
• Implemented feedback from customers to improve service quality and menu offerings.
• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Utilized coffee maker, espresso machine and French press to prepare coffee.
• Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
• Input orders into point of sale system and handled customer payments.

- seating customers

- cleaning

- running checks

- checking out customers

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

- greeting and seating customers

- taking phone calls

- taking care of guest concerns

- cleaning

• Took reservations over phone and in person.