Gisele Russell

Guided customers to enhance their shopping experience and contributed to exceptional service.

• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Answered questions about store policies and addressed customer concerns.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Greeted customers and helped with product questions, selections, and purchases.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Increased team productivity by providing ongoing training and support to customer service representatives.
• Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
• Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
• Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
• Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.