Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
Generic

Gisele Ucci

Levittown,Pa

Summary

Talented, skilled at completing daily assignments and contributing to team success. Adapts quickly to new needs and policies. Dependable employee seeking opportunity to expand skills and contribute to company success, considered hardworking, ethical and detail-oriented. Always willing to take on any task. I want to continue to succeed in a stimulating and challenging environment, building the success of the company while I grow and experience advancement opportunities, building the best team, providing great customer service and a stable work environment.

Overview

12
12
years of professional experience

Work History

Escrow Specialist 2

Cenlar FSB
01.2020 - Current
  • Tax Data Validation
  • Identify tax lines, Tax payments missed, penalties accrued.
  • Uncovered Duplicate tax payments and identify refunds due to escrow account.
  • Pending payoff reviews per state required law.
  • Ensure of all tax dates built with the flat calendar day logic built within client's work rule, Ensured compliance with state regulations and company policies throughout escrow process.
  • Accomplished financial objectives by collaborating effectively with internal team members and clients.
  • Resolved any discrepancies or issues related to escrow process in timely manner.
  • Handled confidential client information with discretion and strict adherence to privacy laws.
  • Performed quality control checks on all outgoing correspondence and documentation.
  • Trained new team members on escrow process, best practices, and company procedures.

Default Compliance Administrator

Cenlar FSB
01.2016 - 01.2020
  • Review of late stage delinquent loans following internal and external guidelines
  • Review loans per investor/agency and regulatory compliance within the Default Compliance operations
  • Have all demands and require notices sent, Determine if demands/notices have expire
  • Determine if client approval is needed
  • Review no pending payments or promises to pay are set up
  • Have property inspection done within 60 days of referral
  • Review active loss mitigation template has been completed
  • Check to see funds in suspense funds are clear
  • Provide support within special team projects
  • Confirm if due diligence is required and state laws
  • Confirm Status is accurate and Referral Package Accuracy
  • Reviewing documents, identifying discrepancies in documents, and reviewing client mortgage payment history for foreclosure referral
  • Other duties as assigned

Loan Agent Counselor

Cenlar FSB
01.2015 - 01.2016
  • Secure payments from borrowers
  • Determine delinquency risks, and resolve billing inquiries
  • Take inbound inquiries calls, making outbound calls, and informing borrowers of payment or loan terms curing loans to current status, managing repayment plan 2 options to cure delinquency, correspond with borrowers to negotiate and monitor payment plans
  • Provide loan counseling, recommend loss mitigation strategies Advise borrowers the prevention of foreclosure, and relieve the homeowner of the debt by informing a mortgage resolution that is financially sustainable for the homeowner
  • Take notes of conversations and attempts and update a data entry system
  • Keep record of all account activity using online Collection Comments and complete monthly investor and insurer delinquency guidelines
  • Make sure vacant properties are regularly inspected and that occupancy has been established
  • Maintain Task processing/state compliance issues
  • Skip tracing and updating/billing Ability to be discreet while working with confidential information

Bank Teller/ CSR

Wells Fargo
01.2014 - 01.2015

Education

Medical Assistant -

Lincoln Technical Institute
Mt. Laurel, NJ
07.2007

HIGH SCHOOL GRADUATE - undefined

Lawrence High School
Lawrenceville, NJ
06.2004

Skills

  • Microsoft Word/Microsoft Outlook/Microsoft Office Suites
  • Legal compliance
  • Excel
  • Windebt/Fiservb/Ice
  • Document preparation
  • Multi-tasking capacity

LANGUAGE

Spanish Native

Timeline

Escrow Specialist 2

Cenlar FSB
01.2020 - Current

Default Compliance Administrator

Cenlar FSB
01.2016 - 01.2020

Loan Agent Counselor

Cenlar FSB
01.2015 - 01.2016

Bank Teller/ CSR

Wells Fargo
01.2014 - 01.2015

HIGH SCHOOL GRADUATE - undefined

Lawrence High School

Medical Assistant -

Lincoln Technical Institute

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