Gisella Mancillas
Buckeye,AZ
Summary
Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking, and communicating with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience and vast real estate knowledge.
Overview
10
10
years of professional experience
Work History
Community Manager
Esteban Park Apartments - Greystar
01.2024 - 08.2024
- Managed a property of 204 units.
- Monitored online conversations and provided constructive feedback.
- Conduct regular property inspections to ensure that staff and service providers are adhering to performance standards.
- Make necessary adjustments.
- Responsible for the financial management of the property, working with Senior Management, property accountant, and property team.
- Strong relationship-building skills to close on prospective residents and also help ensure resident retention.
- Prepare weekly and monthly management reports.
- In charge of completing dispositions to meet company guidelines as well as arranging payment plans.
- Manage renewals, resident retention, and outreach marketing.
- Prepare reports by collecting, analyzing, and summarizing data and trends.
- Collaborated with other departments to ensure customer satisfaction.
- Handled customer complaints personally to verify they were properly handled.
- Effective personnel management and development, a thorough understanding of the competitive market, and high standards for customer service.
- Inspects apartments before resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team
- Saved money by operating the community within budget
- Performed regular inspections on buildings, common areas, and vacant units, identifying necessary repairs.
Community Manager
Hidden Cove Apartments - Greystar
10.2020 - 01.2024
- Managed a property of 150 units.
- Provide management and leadership to property staff, including hiring and performance management.
- Conduct regular property inspections to ensure that staff and service providers are adhering to performance standards.
- Make necessary adjustments.
- Responsible for the financial management of the property, working with Senior Management, property accountant, and property team.
- Strong relationship-building skills to close on prospective residents and also help ensure resident retention.
- Prepare weekly and monthly management reports.
- In charge of completing dispositions to meet company guidelines as well as arranging payment plans.
- Manage renewals, resident retention, and outreach marketing.
- Prepare reports by collecting, analyzing, and summarizing data and trends.
- Handled customer complaints personally to verify they were properly handled.
- Effective personnel management and development, a thorough understanding of the competitive market, and high standards for customer service.
- Inspects apartments before resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
Leasing/ Assistant Manager
Hidden Cove Apartments - Greystar
02.2019 - 10.2020
- Ability to build strong relationships with customers to better understand their needs.
- Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and procedures.
- Posting money and sending out balance-due letters.
- Prepares weekly reports from aged receivables weekly.
- Moves in residents, and inputs lease charges to the ledger.
- Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.
- Enters demographics and approves residents for lease renewals.
- Follows up with all prospective residents via phone, mail, or email.
- Inspects apartments before resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with maintenance team.
- Drafting of Leases, Renewals & Notices.
Bookkeeper/Appointment Setter
Mancillas Painting LLC
Phoenix, AZ
07.2014 - 01.2019
- Answer incoming phone calls of clients.
- Managed company calendar and set appointments.
- Documented paperwork and filed.
- Made copies, scanned documents and faxed out documents.
- Took messages for superior when they were out accurately.
- Maintained accounts payable and accounts receivable and worked directly with the CPA.
- Sent emails and made phone calls to potential clients.
Education
Associates - Accounting
Estrella Mountain Community College
High School Diploma - General Studies
Trevor G. Browne High School
Skills
- Word
- Excel
- PowerPoint
- Spanish
- Time management
- Prioritizing task
- Computer skills
- Leasing 101
- Leasing 102
- Onesite
- Yardi
- Realpage
- AIRM
Volunteer Experience
Sorter and packer, St Mary's food bank, Worked in a team to organize and sort donated food, Listened to instructions of the leadership, Assured accuracy and quality of food
References
- Julie Patrick, Senior Regional Property Manager, Greystar, 2525 E. Camelback Road, Phoenix, AZ, 85016, 602-522-1246, jpatrick@greystar.com
- Ronald Rubio, I.T. Senior Project Manager, Dignity Health Hospitals, 350 W Thomas Rd, Phoenix, Arizona, 85013, 602-769-6834, RonRubio@hotmail.com
- Rodney Wilson, Regional Manager, Greystar, 2525 E. Camelback Road, Phoenix, AZ, 85016, 480-330-0703, Rwilson@greystar.com
Timeline
Community Manager
Esteban Park Apartments - Greystar
01.2024 - 08.2024
Community Manager
Hidden Cove Apartments - Greystar
10.2020 - 01.2024
Leasing/ Assistant Manager
Hidden Cove Apartments - Greystar
02.2019 - 10.2020
Bookkeeper/Appointment Setter
Mancillas Painting LLC
07.2014 - 01.2019
Associates - Accounting
Estrella Mountain Community College
High School Diploma - General Studies
Trevor G. Browne High School
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