Giselle Arroyo
McDonald's
Orlando,FL
2
Languages
12
years of professional experience
Dedicated and experienced Shift Manager with over 10 years of experience in fast-paced restaurant operations. Skilled in customer service, team leadership, cash handling, inventory management, scheduling, and maintaining a clean and safe work environment. Dependable, organized, and committed to providing excellent service while supporting team members and meeting business goals
Work History
Manager
12 Years 4 Months- Oversaw daily operations to ensure compliance with health and safety regulations.
- Implemented training programs for new staff to enhance service quality and efficiency.
- Streamlined inventory management processes to minimize waste and optimize resource use.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
- Developed staff schedules to meet business needs while maximizing labor efficiency.
- Monitored performance metrics and provided coaching to improve team productivity and service standards.
- Managed and motivated employees to be productive and engaged in work.
- Managed cash handling procedures to ensure accuracy in financial transactions.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma
Skills
Restaurant Operations
Financial Reporting
Inventory Management
Employee Scheduling
Time management
Sanitation procedures
Food Safety
Training & Coaching
Team leadership
Decision-making
Problem Solving
Customer service
Communication
Working In Fast-Paced Environments
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager
McDonald's
04.2014 - 08.2026Read More
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High School Diploma
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