Giselle Baez
Beverly,MA
Summary
Highly organized and adaptable administrative professional with diverse experience supporting human resources, business operations, and office management. Proven ability to manage complex administrative tasks, track budgets, handle sensitive records, and facilitate employee training and events. Adept at using ERP systems, providing bilingual communication support, and ensuring compliance with policies and regulations. Seeking to bring my strong organizational skills, HR knowledge, and dedication to Phillips Academy’s Human Resources and Administrative team to help streamline operations and support institutional goals.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Saltonstall School - Elementary and Middle School
Salem, MA
07.2023 - 01.2024
- Provided comprehensive administrative support to school leadership, including managing communications, scheduling meetings, and assisting with day-to-day operations
- Used Munis ERP system to track office supply orders and manage the school budget
- Maintained accurate digital spreadsheets to ensure budget compliance and proper expense reporting
- Managed and securely stored student and staff records, ensured proper background checks, and helped maintain compliance with district policies and regulations
- Monitored student attendance, prepared and sent attendance letters, and worked with school administration to track and address attendance concerns
- Provided translation services for meetings (e.g., IEP meetings, parent-teacher conferences), written communications, and phone calls to ensure clear interactions with non-English-speaking families
- Assisted in organizing school events, new employee orientations, and staff meetings, contributing to the smooth execution of school activities
Cashier/Customer Service
Nabs One Stop Shop
Westford, MA
05.2022 - 06.2023
- Manage cash register, process transactions, and handle cash deposits for the business
- Stock shelves and monitor inventory to ensure products are available for customers
- Coordinate deliveries, manage schedules, and ensure timely stock replenishment
- Provide excellent customer service by addressing inquiries, resolving issues, and assisting customers with product choices
Waitress
Brightview Senior Living
Danvers, MA
09.2019 - 12.2021
- Took orders, served meals, and cleaned tables, ensuring a positive dining experience for residents and guests
- Gained experience interacting with people from diverse backgrounds and learned to handle high-pressure situations with patience and professionalism
- Left due to health concerns during the pandemic while pregnant, prioritizing safety for both myself and residents
Assistant Manager
Pizza Hut
Danvers, MA
05.2016 - 09.2018
- Managed store operations during off-hours, including overseeing staff and ensuring a smooth workflow
- Trained new hires, helping them to adapt to the restaurant environment and improve their performance
- Managed cash deposits, tracked sales, and ordered merchandise to ensure adequate stock levels
- Addressed customer complaints, resolved issues both in person and over the phone, and ensured a high level of customer satisfaction
Education
Some College (No Degree) - Prerequisities For Sonography Program
North Shore Community College
Danvers, MASkills
- Human Resources Support
- Budget & Financial Management
- Multilingual Communication
- Administrative Support
- Customer Service & Client Relations
- Leadership & Teamwork
- Technology Proficient
- Human Resources & Office Management
- Financial Tracking & Cash Handling
- Technology & Systems Proficiency
- ERP Systems
Languages
Spanish, Expert (Fluent in both written and spoken Spanish, with professional translation experience in meetings and written communications.)
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Administrative Assistant
Saltonstall School - Elementary and Middle School
07.2023 - 01.2024
Cashier/Customer Service
Nabs One Stop Shop
05.2022 - 06.2023
Waitress
Brightview Senior Living
09.2019 - 12.2021
Assistant Manager
Pizza Hut
05.2016 - 09.2018
Some College (No Degree) - Prerequisities For Sonography Program
North Shore Community College
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