GISELLE BENITEZ
Hialeah,FL
Summary
Customer service is a priority.
Overview
9
9
years of professional experience
Work History
Servicio al Cliente
Las Mercedes Medical Center
Miami, FL
02.2024 - Current
- Explicar bien a los pacientes
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Consultant
René Raine
Habana, Cuba
09.2015 - Current
- Identified prospects' needs and developed appropriate responses, as well as relevant product and service information
- Assessed inventory and delivery requirements, then devised strategies to meet customer needs
- Increased sales by cultivating customer relationships, implementing business strategies, and suggesting ways to improve
- Responded quickly to customer concerns and resolved [Type] issues using [Skill] and [Area of expertise]
- Kept organized, presentable merchandise on hand to ensure consistent sales
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Demonstrated products to show potential customers the benefits and advantages of purchasing them, as well as to encourage them to do so.
Costumes Service
Eastern Medical Group
Miami, FL
09.2021 - 09.2023
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Education
GED -
01.2010
Skills
- Data entry
- Extremely organized
- Computer Skills
- Document scanning
- Marketing understanding
- Sales
- Staff training
- Customer Service
- Problem-solving skills
- Hospitality services
- Microsoft Office
- Front Office Support
Languages
English
Professional Working
Español
Native or Bilingual
Timeline
Servicio al Cliente - Las Mercedes Medical Center
02.2024 - Current
Costumes Service - Eastern Medical Group
09.2021 - 09.2023
Sales Consultant - René Raine
09.2015 - Current
René Raine - GED,