Summary
Overview
Work History
Education
Skills
Languages
Timeline

GISELLE BENITEZ

Hialeah,FL

Summary

Customer service is a priority.

Overview

9
9
years of professional experience

Work History

Servicio al Cliente

Las Mercedes Medical Center
02.2024 - Current
  • Explicar bien a los pacientes
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sales Consultant

René Raine
09.2015 - Current
  • Identified prospects' needs and developed appropriate responses, as well as relevant product and service information
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs
  • Increased sales by cultivating customer relationships, implementing business strategies, and suggesting ways to improve
  • Responded quickly to customer concerns and resolved [Type] issues using [Skill] and [Area of expertise]
  • Kept organized, presentable merchandise on hand to ensure consistent sales
  • Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
  • Demonstrated products to show potential customers the benefits and advantages of purchasing them, as well as to encourage them to do so.

Costumes Service

Eastern Medical Group
09.2021 - 09.2023
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Education

GED -

René Raine, Habana, Cuba
01.2010

Skills

  • Data entry
  • Extremely organized
  • Computer Skills
  • Document scanning
  • Marketing understanding
  • Sales
  • Staff training
  • Customer Service
  • Problem-solving skills
  • Hospitality services
  • Microsoft Office
  • Front Office Support

Languages

English
Professional Working
Español
Native or Bilingual

Timeline

Servicio al Cliente - Las Mercedes Medical Center
02.2024 - Current
Costumes Service - Eastern Medical Group
09.2021 - 09.2023
Sales Consultant - René Raine
09.2015 - Current
René Raine - GED,
GISELLE BENITEZ