Giselle Bradshaw
Queens,NY
Summary
Detail-oriented staffing professional with strong understanding of recruiting and staffing solutions. Proven track record of successfully managing recruitment initiatives and filling positions. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Weekend Staffing Coordinator
Access Staffing, LLC (Now Phaxis LLC)
05.2018 - Current
- Scheduling DSPs, LPNs, RNs and other temp workers via email & phone to work at residences, group homes, shelters and more.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Answering phones, creating thorough reports and logs of activity during shift
- Developed strong relationships with clients, leading to repeat business and long-term partnerships.
- Reduced time-to-fill metrics by implementing efficient sourcing methods, including social media outreach and job board postings.
Concierge Team Leader - Green Acres Mall
Corporate Concierge Services
06.2017 - 12.2017
- Training new employees about policies and routines, keeping team up to date with mall related changes
- Remedied issues quickly and effectively through active listening, conflict resolution, and friendly, dynamic communication skills.
- Assisting Mall Management during and participating in mall events
- Established strong rapport with returning guests, resulting in repeat business and positive word-of-mouth referrals.
- Responding to emails on behalf of Concierge Team.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
Concierge - Green Acres Mall
Corporate Concierge Services
06.2016 - 06.2017
- Assisting people in finding stores and suggesting alternative options
- Selling Gift cards and enforcing all policies in relation
- Answering phone calls and transferring them to Mall Management.
Visual Merchandiser/Brand Associate
Old Navy Kings Plaza
11.2015 - 06.2016
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Merchandiser
Footprint Retail Services
03.2015 - 03.2016
Merchandiser
Macy's Kings Plaza
10.2015 - 01.2016
Vendor Paid Merchandiser
Calvin Klein at Macy's Herald Square
11.2014 - 01.2015
Art Specialist & Counselor
Cross Island YMCA (P.S. 134, P.S. 197)
05.2013 - 08.2014
Boutique Manager
Live Fast
01.2010 - 04.2013
Education
AAS in Fashion Design & Merchandising -
Katherine Gibbs School
New York, NY01.2009
BA in Cartooning -
School of Visual Arts
New York, NY01.2006
Skills
- Staff Scheduling
- Strong Organization
- Staff Coordination
- Exceptional communication
- Conflict Resolution
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Guest Services
- Reliable punctuality
- Maintaining Composure
Timeline
Weekend Staffing Coordinator
Access Staffing, LLC (Now Phaxis LLC)
05.2018 - Current
Concierge Team Leader - Green Acres Mall
Corporate Concierge Services
06.2017 - 12.2017
Concierge - Green Acres Mall
Corporate Concierge Services
06.2016 - 06.2017
Visual Merchandiser/Brand Associate
Old Navy Kings Plaza
11.2015 - 06.2016
Merchandiser
Macy's Kings Plaza
10.2015 - 01.2016
Merchandiser
Footprint Retail Services
03.2015 - 03.2016
Vendor Paid Merchandiser
Calvin Klein at Macy's Herald Square
11.2014 - 01.2015
Art Specialist & Counselor
Cross Island YMCA (P.S. 134, P.S. 197)
05.2013 - 08.2014
Boutique Manager
Live Fast
01.2010 - 04.2013
AAS in Fashion Design & Merchandising -
Katherine Gibbs School
BA in Cartooning -
School of Visual Arts
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