Giselle Buie
NewYork-Presbyterian Hospital
New York,USA
12
years of professional experience
Results-driven healthcare administration and patient access professional with 9+ years of progressive experience in patient financial services, ambulatory operations, revenue cycle management, and clinical support. Proven expertise in patient access, insurance verification and enrollment, financial counseling, charity care, scheduling, workflow optimization, staff training, and patient experience. Experienced in managing high-volume ambulatory environments, supporting multidisciplinary teams, monitoring operational performance, and implementing process improvements that enhance efficiency and patient-centered care. Advanced EHR experience with Epic, Cerner, Soarian, Eagle, Allscripts, and OSCR, including Super User and staff-training responsibilities. Holds a Master of Science in Healthcare Administration, summa cum laude.
Experienced with patient account management, financial counseling, and insurance verification. Utilizes financial expertise to resolve billing issues and ensure compliance. Track record of improving patient satisfaction and streamlining financial processes.
Work History
Patient Financial Advisor / Access Center
10 Months- Provide patients and families with insurance counseling, coverage navigation, and assistance with enrollment and financial resources.
- Guided patients and families through insurance counseling, coverage navigation, enrollment, and access to financial resources.
- Apply knowledge of APG billing and coding principles to support accurate reimbursement and front-end revenue cycle processes.
- Manage high-volume patient access operations, including registration, scheduling, patient intake, and front-end coordination.
- Collaborate with clinical, administrative, and financial teams to coordinate services and improve the overall patient experience.
- Identify workflow challenges and recommend process improvements to enhance efficiency, accuracy, and patient access.
- Train and support staff in EHR functionality, workflow processes, and system best practices.
- Identified workflow challenges and recommended process improvements to enhance patient access and operational accuracy.
- Collaborated with clinical, administrative, and financial teams to coordinate services and enhance the patient experience.
Patient Financial Advisor / Access Center
7 Years 1 Month- Managed high-volume patient access operations, including scheduling, registration, patient intake, insurance verification, and front-end administrative processes.
- Verified insurance coverage and maintained accurate patient demographic and financial information, enhancing revenue cycle operations.
- Optimized multi-provider scheduling workflows to improve patient flow and minimize appointment delays.
- Identified administrative process gaps and implemented standardized workflows to improve accuracy and consistency.
- Reduced documentation errors through improved administrative processes, staff education, and workflow standardization.
- Collaborated closely with clinical and administrative teams to coordinate patient services and promote efficient, patient-centered care.
- Supported patients and families by providing clear guidance regarding appointments, insurance coverage, and access to services.
- Served as an EHR Super User and trainer for Epic, Cerner, Soarian, Eagle, Allscripts, and OSCR.
- Collaborated with clinical and administrative teams to coordinate patient services, ensuring efficient, patient-centered care.
- Guided patients and families with clear information on appointments, insurance coverage, and access to services, improving patient experience.
Practice/Clinic Operations Manager
2 Years- Oversaw daily practice operations, patient scheduling, staffing, patient flow, and administrative workflows in collaboration with clinical and administrative teams.
- Optimized staffing ratios, patient density, provider schedules, and space utilization to support efficient daily operations.
- Managed ordering and inventory of clinical and office supplies, aligning supply utilization with budget expectations while ensuring appropriate par levels.
- Monitored key performance indicators and supported performance improvement initiatives to strengthen operational outcomes.
- Monitored patient satisfaction and addressed patient concerns and complaints promptly and professionally, escalating issues when appropriate.
- Monitored policies and procedures related to scheduling, patient access, operational efficiency, and exam-area workflows.
- Managed ordering and inventory of clinical and office supplies, maintaining appropriate par levels while aligning supply utilization with budget expectations.
- Created daily, weekly, and monthly staff assignments to ensure appropriate coverage and continuity of operations.
- Conducted staff meetings and daily huddles to promote communication, improve patient flow, and strengthen team coordination.
- Mentored and supported staff in alignment with organizational goals and strategic priorities.
- Participated in operational projects, performance improvement initiatives, patient satisfaction programs, and interdisciplinary committees.
- Collaborated with facilities leadership to maintain a clean, safe, and compliant patient care environment and ensured timely resolution of identified issues.
- Supported recruitment, onboarding, and human resource activities for assigned staff.
- Monitored staff productivity and quality measures to ensure performance expectations were consistently achieved.
- Promoted a patient-centered culture focused on exceptional service, teamwork, safety, and quality care.
Certified Medical Assistant
1 Year- Conducted comprehensive patient intake, including vital signs, medical histories, medication information, and clinical documentation.
- Assisted providers during examinations and minor procedures while maintaining patient comfort, privacy, and safety.
- Performed clinical duties including injections, specimen collection, and EKG preparation and support.
- Prepared examination rooms and maintained appropriate infection prevention and control standards.
- Coordinated patient flow to support timely appointments and efficient clinic operations.
- Maintained accurate and confidential patient records in accordance with clinical and organizational standards.
- Collaborated with providers and clinical staff to support quality patient care and positive patient experiences.
Nursing Assistant
1 Year 6 Months- Monitored and documented patient vital signs and promptly communicated changes to nursing staff.
- Facilitated patient mobility, positioning, personal care, and activities of daily living to enhance comfort and independence.
- Supported patient safety, comfort, and dignity in a fast-paced inpatient environment.
- Collaborated with nurses and interdisciplinary team members to support quality patient care.
- Ensured accurate patient documentation and adherence to care and safety protocols to support effective patient management.
- Contributed to a clean, safe, and organized patient care environment to promote patient well-being and safety.
Education
Master of Science - Healthcare Administration
Summa Cum Laude
Bachelor of Science - Healthcare Administration
Summa Cum Laude
Associate of Arts
Skills
Electronic health records management
Healthcare operations management
Microsoft Office proficiency
CORE COMPETENCIES
- Healthcare Administration & Ambulatory Operations
- Patient Access & Registration
- Revenue Cycle Operations
- Patient Financial Services
- Insurance Verification & Enrollment
- Financial Counseling & Charity Care
- Patient Scheduling & Flow Management
- Front-End Revenue Cycle
- Workflow Optimization & Process Improvement
- Staff Training & Development
- EHR Super User & System Support
- Epic, Cerner, Soarian, Eagle, Allscripts & OSCR
- APG Billing & Coding Knowledge
- Patient Experience & Conflict Resolution
- Performance Monitoring & KPI Management
- Staff Scheduling & Productivity
- Interdisciplinary Collaboration
- Regulatory Compliance & Confidentiality
Timeline
Patient Financial Advisor / Access Center
NewYork-Presbyterian Hospital
10.2025 - CurrentRead More
Practice/Clinic Operations Manager
Dental Smile Savers
09.2023 - 09.2025Read More
Patient Financial Advisor / Access Center
NewYork-Presbyterian Hospital
09.2018 - 10.2025Read More
Certified Medical Assistant
21 Audubon Family Planning
09.2017 - 09.2018Read More
Nursing Assistant
NewYork-Presbyterian Hospital – Allen Pavilion
08.2014 - 02.2016Read More
Touro University Worldwide
Bachelor of Science from Healthcare Administration
Read More
Touro University Worldwide
Master of Science from Healthcare Administration
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Brescia University
Associate of Arts
Read More