Summary
Overview
Work History
Education
Skills
Languages
Childrens Village
References
Timeline
Generic

Giselle Ceballos

Zillah,WA

Summary

Dynamic professional with extensive experience in childcare and customer service. Proven ability in training, mentoring, and conflict resolution, contributing to enhanced team performance and client satisfaction. Skilled in developing personalized care plans and optimizing operational efficiency in high-pressure environments.

Overview

2
2
years of professional experience

Work History

Babysitter

Erica Ceballos
Yakima, Washington
12.2023 - Current
  • Supported individuals with autism in daily living activities and social interactions.
  • Assisted in developing personalized care plans based on individual needs and preferences.
  • Implemented therapeutic techniques to improve communication skills and emotional regulation.
  • Assisted in developing leisure activities that encourage self-expression and creativity amongst people on the autism spectrum disorder.

Certified Shift Manager

McDonald's
Yakima, Washington
07.2023 - Current
  • Supervised team members during peak hours to ensure operational efficiency.
  • Trained new employees on food safety and customer service protocols.
  • Managed daily operations of guest service department to enhance satisfaction levels.
  • Resolved guest complaints promptly, maintaining a positive service environment.
  • Implemented procedures to streamline guest check-in and check-out processes.
  • Cross-trained in all store roles to maximize operational flexibility.
  • Drafted reports on customer satisfaction surveys, providing actionable recommendations.
  • Performed regular audits of employee performance to uphold quality standards.

Barista

Hot T expressos
Yakima, Washington
10.2024 - 10.2024
  • Maintained cleanliness and organization of workspace and equipment.
  • Engaged with customers to provide excellent service and product recommendations.
  • Operated espresso machines and other coffee-making equipment skillfully.
  • Collaborated with team members to ensure smooth daily operations.
  • Handled cash transactions accurately and processed payments promptly.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Education

High School Diploma -

Eisenhower High School
Yakima, WA
06-2025

Skills

  • Customer service
  • Team leadership
  • Effective communication
  • Care plan development
  • Conflict resolution
  • Time management
  • Problem solving
  • Housekeeping
  • Child supervision
  • Training and mentoring
  • Managing routines
  • Patience and empathy
  • Upholding discipline rules
  • Professionalism and discretion
  • Communication skills
  • Cash handling
  • Flexible schedule
  • Staff development
  • Decision-making
  • Quality assurance

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Childrens Village

  • Raised over 16,000 for a hospital to help children in need in 2024

References

References available upon request.

Timeline

Barista

Hot T expressos
10.2024 - 10.2024

Babysitter

Erica Ceballos
12.2023 - Current

Certified Shift Manager

McDonald's
07.2023 - Current

High School Diploma -

Eisenhower High School

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