Giselle Garcia
Summary
Dedicated full-time college student actively pursuing a bachelor's in human resource management with a 1.5-year record of experience in wonderful customer service skills. Hospitable demeanor and meticulous approach, successful at handling team priorities and tasks with an enthusiastic attitude. Bilingual proficiency in English and Spanish, enhancing communication.
Overview
2
2
years of professional experience
Work History
Pool Butler
Boucher Brothers(Acqualina Resort/Trump Hollywood)
2023.09 - Current
- Proudly achieved award, in the 5 star and 5 diamond rated resort, Acqualina, as “Rising Star”.
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Arranged for extra bedding, linens, towels and furniture to satisfy guests.
- Promote and sell cabanas and daybeds.
- Conduct thorough inspections of pool areas, reporting any issues or malfunctions.
- Enforce established rules and regulations to maintain a secure environment for guests and monitor swimmers.
- Adhere to health and safety regulations
- Assisted with planning and executing surprises for guests, ensuring successful gatherings that left lasting impressions on attendees.
- Trained staff members in various aspects of butler service, enhancing their skills and improving overall team performance.
- Conducted regular inventory checks on property items, addressing any discrepancies to avoid shortages or overstocking issues.
Showroom Receptionist/Administrative Assistant
Gunther Kia
2022.08 - 2023.01
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Improved client satisfaction by promptly addressing inquiries.
- Ensured client privacy by securely handling sensitive personal information during transactions.
- Stocked new car inventory for sales representatives to be able to promote and sell to the soonest of their convenience.
- Managed multi-lined phone system directing individuals to desired personnel.
Food Handler/Cashier/Trainer/Keyholder
Swami Juice
2021.10 - 2022.07
- Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
- Supported daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.
- Continuously met or exceeded performance expectations, contributing to the overall success of the business.
- Adhered strictly to company policies regarding uniform standards, personal hygiene, and sanitation practices for optimal food safety conditions.
- Lifted and carried heavy materials.
- Performed store opening, closing, and shift-change actions.
- Mentored new team members on POS system operation, customer service strategies, food preparation and safety procedures.
- Alleviated customer service needs with policy-appropriate solutions.
Education
Bachelor of Arts - Human Resource Management
Broward College
Fort Lauderdale, FL07.2025
High School Diploma -
Hollywood Hills High School
Hollywood, FL06.2021
Skills
- Bilingual proficiency, fluent in English and Spanish.
- Data entry.
- Proficient in Microsoft Office.
- Conflict resolution
- Organization
- Work ethic
Timeline
Pool Butler
Boucher Brothers(Acqualina Resort/Trump Hollywood)
2023.09 - Current
Showroom Receptionist/Administrative Assistant
Gunther Kia
2022.08 - 2023.01
Food Handler/Cashier/Trainer/Keyholder
Swami Juice
2021.10 - 2022.07
Bachelor of Arts - Human Resource Management
Broward College
High School Diploma -
Hollywood Hills High School
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