Giselle Garcia
Lubbock
Summary
Dedicated healthcare administrative professional with 2+ years of direct healthcare experience in specialty clinic operations, pharmacy, and front-office healthcare support. Skilled in EPIC EHR, patient registration, insurance verification, appointment scheduling, HIPAA compliance, and specialty clinic workflow coordination. Proven ability to optimize patient experience, maintain operational efficiency, and support both patients and providers in fast-paced healthcare environments. Seeking opportunities to advance in patient services, clinic operations, or healthcare administration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SR Patient Service Specialist
Texas Tech Physicians of Lubbock
Lubbock, TX
04.2024 - Current
- Manage front-desk operations for a high-volume orthopedic specialty clinic, ensuring efficient patient flow and patient satisfaction.
- Utilize EPIC EHR daily for patient registration, appointment scheduling, insurance verification, documentation, and follow-up coordination.
- Coordinate provider scheduled and specialty follow-up appointments while maintaining accuracy and workflow efficiency
- Verify insurance eligibility, collect copays, and assist with patient accounts and documentation.
- Support patients with portal setup, paperwork completion, appointment preparation, and general healthcare navigation.
- Handle written, verbal, and electronic communications while maintaining HIPAA compliance.
- Resolve patient concerns professionally while supporting clinic productivity and quality standards.
Pharmacy Technician
CVS Pharmacy
Lubbock, TX
10.2021 - 02.2024
- Processed prescriptions accurately while adhering to safety and regulatory standards
- Assisted with medication preparation, packaging, labeling, and inventory management
- Reviewed patient insurance coverage, completed authorizations, and supported referral processes
- Delivered prompt customer service in a high-volume pharmacy environment
- Managed phone communications, triaged requests, and prioritized workflow demands
- Maintained inventory control, stock verification, and medication supply organization
Central Supply Technician
University Medical Center Hospital, UMC
Lubbock, TX
04.2021 - 10.2021
- Managed medical and surgical supply distribution for hospital operations
- Cleaned, sterilized, assembled, and stored surgical equipment in compliance with safety standards
- Maintained inventory records and supply chain organization using Microsoft Office systems
- Supported patient safety through strict adherence to HIPAA and infection prevention protocols
Cashier/Team Member
Raising Cane's
Lubbock, TX
09.2020 - 03.2021
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer throughout shifts, ensuring financial integrity.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and concerns, enhancing overall guest satisfaction.
- Maintained compliance with company procedures and cleanliness standards
Front Desk Receptionist
D.A. Clift and Associates
Lubbock, TX
03.2020 - 08.2020
- Managed front office reception, guest check-in, phone systems, and scheduling
- Directed visitors, maintained office organization, and supported administrative workflows
- Coordinated communications via phone, email, and in-person interactions
- Collaborated with team to enhance overall guest experience and satisfaction levels.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Retail Sales Associate
Kids Footlocker
Lubbock, TX
01.2019 - 02.2020
- Managed front office reception, guest check-in, phone systems, and scheduling
- Directed visitors, maintained office organization, and supported administrative workflows
- Coordinated communications via phone, email, and in-person interactions
- Collaborated with team members to drive store sales and achieve targets.
- Greeted customers and helped with product questions, selections, and purchases.
Education
High School Diploma -
Monterey High School
Lubbock, TXSkills
- Provider schedule coordination
- Provider schedule coordination
- Provider schedule coordination
- Provider schedule coordination
- Provider schedule coordination
- Provider schedule coordination
- Provider schedule coordination
- Provider schedule coordination
- Provider schedule coordination
- Provider schedule coordination
- Provider schedule coordination
- Provider schedule coordination
- Provider schedule coordination
Certification
Certified Pharmacy Technician (CPhT)
Texas State Board of Pharmacy | Active through December 2024
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
SR Patient Service Specialist
Texas Tech Physicians of Lubbock
04.2024 - Current
Pharmacy Technician
CVS Pharmacy
10.2021 - 02.2024
Central Supply Technician
University Medical Center Hospital, UMC
04.2021 - 10.2021
Cashier/Team Member
Raising Cane's
09.2020 - 03.2021
Front Desk Receptionist
D.A. Clift and Associates
03.2020 - 08.2020
Retail Sales Associate
Kids Footlocker
01.2019 - 02.2020
High School Diploma -
Monterey High School