Michelle Heras
West Jordan,UT
Summary
Patient Service Representative with two years of dermatology clinic experience supporting multiple providers through appointment scheduling, referral workflows, patient MyChart communication, and document scanning. Team lead and new hire mentor with a strong customer service background in coordination, reservations, records, and phone communication. Self-motivated and growth-oriented, with organized follow-through, attention to detail, and a commitment to patient-centered service in a fast-paced healthcare setting.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Intermountain Healthcare
Salt Lake City, Utah
06.2024 - Current
- Scheduled patient appointments for multiple providers, enhancing organization of clinic schedules.
- Managed referral workflows and responded promptly to patient messages via MyChart, improving patient communication.
- Facilitated patient-centered communication while balancing multiple priorities in a busy clinic, ensuring patient needs were met.
- Scanned and organized patient documents within the electronic medical record system.
Customer Service Representative
Canyon Transportation
Salt Lake City, Utah
03.2024 - 06.2024
- Communicated clearly with customers to confirm details and set expectations, ensuring seamless service delivery.
- Created and managed transportation reservations with attention to accuracy and customer needs.
- Balanced scheduling tasks and maintained organization to support smooth operations in fast-paced environment.
Sales Representative
Lumio Solar HTX
Lehi, Utah
02.2022 - 03.2024
- Worked independently toward sales goals and adapted quickly after completing training.
- Conducted door-to-door cold canvassing to generate leads and introduce customers to solar solutions.
- Built rapport quickly through active listening, clear communication, and understanding customer needs.
- Demonstrated resilience and self-motivation to achieve sales targets despite facing high rejection rates.
Customer Service Representative
Smart Schofeild Shorter & Luncford Pc
Murray, Utah
06.2020 - 02.2022
- Handled incoming phone calls, ensuring clear communication to address customer needs effectively.
- Coordinated outgoing referrals, guaranteeing timely delivery of information to relevant parties.
- Managed confidential client files with strong attention to privacy and accuracy.
- Screened for potential conflicts of interest prior to creating or processing client files to maintain compliance.
Warehouse Associate
Design Ink
West Jordan, Utah
01.2019 - 06.2020
- Packaged products accurately for distribution to clients.
- Assisted with shipping and receiving operations to maintain workflow.
- Collaborated with team members to optimize daily tasks and efficiency.
- Communicated effectively with team members on matters related to work assignments.
Education
High School Diploma -
West Jordan High School
West Jordan, UT06-2019
Salt Lake Community College
Salt Lake City, UT08-2026
Skills
- Appointment scheduling
- Patient communication
- Electronic medical records
- Referral coordination
- Provider schedule coordination
- Medical record management
- Phone communication
- Accuracy and attention to detail
- Multitasking in a busy clinic environment
- Problem-solving and de-escalation
- Team leadership
- Mentoring new hires
- Information confidentiality
- Time management
- Self-motivated
Timeline
Customer Service Representative
Intermountain Healthcare
06.2024 - Current
Customer Service Representative
Canyon Transportation
03.2024 - 06.2024
Sales Representative
Lumio Solar HTX
02.2022 - 03.2024
Customer Service Representative
Smart Schofeild Shorter & Luncford Pc
06.2020 - 02.2022
Warehouse Associate
Design Ink
01.2019 - 06.2020
High School Diploma -
West Jordan High School
Salt Lake Community College