Giselle Garcia-Gonzalez
Port Charlotte,FL
Summary
Executive-level Office Manager with over 15 years of experience as an Administrative Assistant and over 5 years in Office Management within a medical office environment. Extensive experience supporting physicians and leadership through remote operations, overseeing performance management, hiring processes, and insurance coordination. Proven leader in optimizing workflows and enhancing operational efficiency, maintaining strict confidentiality, and high standards of patient-centered care in both on-site and remote settings.
Overview
9
9
years of professional experience
Work History
Surgery Coordinator
Advanced Orthopedic Center
Port Charlotte, FL
04.2025 - Current
- Coordinated surgery schedules with healthcare providers and surgical teams to optimize operating room utilization.
- Managed patient intake and pre-operative documentation efficiently.
- Facilitated insurance verification and authorization processes smoothly.
- Maintained accurate patient records within electronic health systems to ensure seamless patient care and compliance.
- Informed patients of payment policies, collected insurance information and verified benefits.
- Maintained patient records in accordance with HIPAA regulations and monitored office compliance with all applicable laws.
- Communicated post-operative care instructions to patients and families.
- Oversaw compliance with safety protocols in the surgical department to enhance patient safety and mitigate risks.
- Trained new staff on surgery coordination processes and systems.
- Participated in continuing education courses related to surgical coordination techniques.
- Performed administrative tasks such as filing documents, answering phones, and responding to emails.
Electronic Medical Record Specialist
Dr. Guarino, Dr. Tufts & Dr. Brown's
Port Charlotte, Florida
06.2024 - 04.2025
- Maintained and updated patient medical records in a secure electronic database.
- Processed medical record documentation requests from physicians, nurses, and other healthcare personnel to ensure timely access to patient information.
- Created new patient charts and entered demographic information into the system.
- Corrected discrepancies between paper records and electronic medical records.
- Proofread documents carefully to check the accuracy and completeness of all paperwork.
- Verified insurance eligibility before processing claims.
- Reconciled billing discrepancies between providers, payers, and patients' accounts to maintain accurate financial records.
- Issued patient statements and letters before collections to support clear communication and facilitate account resolution.
- Back up front desk team member, answering phones as needed.
Office Manager/CNA
Community Behavioral Health, LLC
Cape Coral, FL
02.2023 - 02.2024
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained clean and organized front office, enhancing professional appeal for guests.
- Transferred and directed phone calls, guests, and mail to the correct staff members.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Led team to foster productivity and engagement through effective management and motivation.
- Mediated staff conflicts by actively listening to concerns and facilitating resolutions.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Office Manager
Paradise Behavioral Health, LLC
Punta Gorda, FL
03.2020 - 02.2023
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Set priorities and resolved workflow issues, ensuring positive rapport with customers and managers.
- Onboarded new employees with training and new hire documentation.
Supply Technician
HealthTrust Supply Chain
Port Charlotte, FL
03.2017 - 03.2020
- Reviewed and verified quantities received against bills of lading, contracts, and purchase requests.
- Identified causes of discrepancies and adjusted inventory records to ensure accuracy.
- Verified computations against physical stock counts, correcting discrepancies to maintain accurate inventory.
- Monitored and replenished tools and reagents, facilitating uninterrupted workflows.
- Ensured accurate identification of stock items by applying tags and stamps, facilitating efficient inventory management.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used forklifts and pallet jacks to relocate products.
Education
Certification - Endo Tech
SGNA
American Board for Gastroenterology Nurses09-2024
Certification - Medical Billing And Coding
Ponce School of Medicine And Health Sciences
Ponce, PR12.2016
Associate of Applied Science - Office Administration
National University College
Ponce, Puerto Rico08.2011
High School Diploma -
Dr. Manuel De La Pila
Ponce, Puerto Rico05.2006
Skills
- Office management
- Verbal and written communication
- Decision making
- Performance evaluations
- Schedule preparation
- Time management
- Policy and procedure implementation
- Onboarding process
- Payroll administrator
- Microsoft Office
- Medical terminology proficiency
- Clerical functions
- Appointment scheduling
- Attention to detail
- Excellent communication
- Insurance billing
- Invoice processing
- Discharge documentation
- Insurance verification
- Surgery scheduling
- Insurance verification
- Patient documentation
- Healthcare administration
- EMR management
- Workflow optimization
- Patient relations
- Post operative care
- Surgical log maintenance
- Calendar management
- Obtaining authorizations
Languages
Spanish
Full Professional
Timeline
Surgery Coordinator
Advanced Orthopedic Center
04.2025 - Current
Electronic Medical Record Specialist
Dr. Guarino, Dr. Tufts & Dr. Brown's
06.2024 - 04.2025
Office Manager/CNA
Community Behavioral Health, LLC
02.2023 - 02.2024
Office Manager
Paradise Behavioral Health, LLC
03.2020 - 02.2023
Supply Technician
HealthTrust Supply Chain
03.2017 - 03.2020
Certification - Endo Tech
SGNA
Certification - Medical Billing And Coding
Ponce School of Medicine And Health Sciences
Associate of Applied Science - Office Administration
National University College
High School Diploma -
Dr. Manuel De La Pila