Giselle Garcia Pena
Queens
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Sales Associate
Clinique In Macy's
Queens, NY
11.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Clerical Assistant
Feggoudakis Managment
Queens, NY
11.2017 - 03.2020
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Mentored, trained and supported new staff members in office policies and procedures.
- Maintained and updated office records, both digital and physical.
- Supported staff on special assignments and ad hoc projects.
City Carrier Assistant
United States Post Office
Forest Hills, NY
02.2017 - 10.2017
- Operated vehicles and equipment to transport packages and mail pieces.
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Education
Associate of Applied Science - Paralegal Studies
LaGuardia Community College of The City University of New York
Long Island City, NYGED -
Humanities Preparatory Academy
New York, NYNo Degree - Frontline Manager Program
University of Denver
Denver, CO12.2023
Skills
- Guest Relations
- Cash Register Operation
- Customer Service
- Multitasking Strengths
- Apple macOS
- Google Docs
- Excellent Written and Verbal Communication
- Sales Training
- Microsoft Dynamics
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Associate
Clinique In Macy's
11.2022 - Current
Clerical Assistant
Feggoudakis Managment
11.2017 - 03.2020
City Carrier Assistant
United States Post Office
02.2017 - 10.2017
Associate of Applied Science - Paralegal Studies
LaGuardia Community College of The City University of New York
GED -
Humanities Preparatory Academy
No Degree - Frontline Manager Program
University of Denver