Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Giselle Garcia Pena

Queens

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Sales Associate

Clinique In Macy's
11.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Clerical Assistant

Feggoudakis Managment
11.2017 - 03.2020
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Responded to inquiries from callers seeking information.
  • Mentored, trained and supported new staff members in office policies and procedures.
  • Maintained and updated office records, both digital and physical.
  • Supported staff on special assignments and ad hoc projects.

City Carrier Assistant

United States Post Office
02.2017 - 10.2017
  • Operated vehicles and equipment to transport packages and mail pieces.
  • Planned and cased mail in sequence of delivery for designated route.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.

Education

Associate of Applied Science - Paralegal Studies

LaGuardia Community College of The City University of New York
Long Island City, NY

GED -

Humanities Preparatory Academy
New York, NY

No Degree - Frontline Manager Program

University of Denver
Denver, CO
12.2023

Skills

  • Guest Relations
  • Cash Register Operation
  • Customer Service
  • Multitasking Strengths
  • Apple macOS
  • Google Docs
  • Excellent Written and Verbal Communication
  • Sales Training
  • Microsoft Dynamics

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Sales Associate

Clinique In Macy's
11.2022 - Current

Clerical Assistant

Feggoudakis Managment
11.2017 - 03.2020

City Carrier Assistant

United States Post Office
02.2017 - 10.2017

Associate of Applied Science - Paralegal Studies

LaGuardia Community College of The City University of New York

GED -

Humanities Preparatory Academy

No Degree - Frontline Manager Program

University of Denver

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Giselle Garcia Pena