Giselle Guerrero
Wichita,Kansas
Summary
Dedicated healthcare professional with over six years of experience in patient services, medical office administration, insurance verification, and customer care. Fluent in English and Spanish with a strong ability to communicate effectively with diverse patient populations. Experienced in front-office operations, electronic medical records, referrals, and healthcare documentation. Currently pursuing a Health Science degree with the goal of becoming a Diagnostic Medical Sonographer.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Medical Office Specialist
Wesley Women's Care
Wichita, KS
08.2025 - Current
- Greet and check in patients while providing exceptional customer service.
- Verify insurance eligibility and benefits prior to appointments.
- Process referrals and assist with obtaining authorizations.
- Scan and upload patient documentation into electronic medical records.
- Schedule appointments and manage provider calendars.
- Answer incoming calls and assist patients with questions and concerns.
- Maintain accurate records while ensuring HIPAA compliance.
Ophthalmic Medical Technician
Wichita Vision Institute
Wichita, KS
03.2024 - 03.2025
- Documented patient histories and updated electronic health records.
- Performed visual acuity testing, tonometry, refraction, and lensometry.
- Prepared exam rooms and maintained sterile equipment and supplies.
- Administered ophthalmic medications and eye drops as directed.
- Assisted providers with examinations and patient care.
- Educated patients and supported efficient clinic operations.
Assistant Manager – Vision
Adventure Dental & Vision
Wichita, KS
09.2020 - 02.2024
- Managed daily front-office operations and patient scheduling.
- Verified insurance coverage and benefits for patient visits.
- Trained and mentored new employees on policies and procedures.
- Assisted optometrists with patient testing and care.
- Maintained patient records in compliance with HIPAA standards.
- Managed inventory and assisted patients with eyewear selection.
Customer Service Representative
LoanMax Title Loans
Wichita, KS
02.2019 - 09.2020
- Assisted customers with loan applications, payments, and account inquiries.
- Reviewed loan documentation for accuracy and completeness.
- Maintained detailed customer records and account information.
- Resolved customer concerns while providing professional service.
Education
Health Science Degree -
Butler Community College
05.2028
High School Diploma - undefined
North High School
01.2018
Skills
- Patient Registration
- Insurance Verification
- Referral Processing
- Electronic Medical Records (EMR/EHR)
- HIPAA Compliance
- Medical Terminology
- Data Entry
- Scheduling
- Customer Service
- Administrative Support
- Multitasking
- Bilingual (English/Spanish)
LANGUAGES
English (Fluent)
Spanish (Fluent)
Timeline
Medical Office Specialist
Wesley Women's Care
08.2025 - Current
Ophthalmic Medical Technician
Wichita Vision Institute
03.2024 - 03.2025
Assistant Manager – Vision
Adventure Dental & Vision
09.2020 - 02.2024
Customer Service Representative
LoanMax Title Loans
02.2019 - 09.2020
High School Diploma - undefined
North High School
Health Science Degree -
Butler Community College