Giselle Hernandez
Joliet,IL
Summary
Respectful Behavioral Health Associate with proven track record of helping clients improve mental health and well-being through evidence-based therapeutic approaches. Skilled in selecting and utilizing appropriate treatment modalities and interventions to meet needs of individuals. Passionate about helping people manage mental health and improve quality of life.
Overview
10
10
years of professional experience
Work History
Behavioral Health Associate
Timberline Knolls Rehabilitation Treatment Center
Lemont
02.2023 - Current
- Enhanced patient care by implementing individualized treatment plans and monitoring progress.
- Collaborated with interdisciplinary teams for comprehensive patient support and improved outcomes.
- Developed strong rapport with patients, fostering trust and open communication to better address their needs.
- Conducted thorough assessments to identify behavioral health concerns and determine appropriate interventions.
- Assisted in crisis intervention, de-escalating situations and ensuring patient safety during high-stress incidents.
Package Handler
Fed Ex Ground
Romeoville, IL
12.2021 - 03.2023
- Awarded 'Employee of the Month", for the month of October 2022
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Jewelry Coordinator
TJ Max
Romeoville, IL
11.2014 - 12.2021
- Awarded "Associate of the Quarter" for the fourth quarter of 2019
- Increased customer satisfaction by providing personalized jewelry recommendations based on individual preferences and occasions.
- Maintained a strong knowledge of current jewelry trends, ensuring customers received up-to-date advice on styles and designs.
- Enhanced store sales by effectively displaying jewelry items to showcase their unique features and craftsmanship.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Exceeded sales targets consistently by establishing rapport with clients and understanding their specific needs.
Education
High School Diploma -
Romeoville High School
Romeoville, IL01.2016
Skills
- Clinical Documentation
- Professional boundaries
- Self-Harm Prevention
- Mental Health Support
- Customer Service
- Active Listening
- Communication Techniques
- Behavioral Management
- Store Reset and Recovery
- Loss Prevention
- De-Escalation Techniques
- Crisis Intervention
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Behavioral Health Associate
Timberline Knolls Rehabilitation Treatment Center
02.2023 - Current
Package Handler
Fed Ex Ground
12.2021 - 03.2023
Jewelry Coordinator
TJ Max
11.2014 - 12.2021
High School Diploma -
Romeoville High School