Giselle Hernandez Olivas
Tempe,AZ
Summary
Results-oriented leader with a proven track record in customer service and operational management. Skilled in problem-solving, data analysis, and effective communication, consistently driving service improvements and enhancing team performance.
Overview
5
5
years of professional experience
Work History
Banquet Server
Hotel Mission Palms
Tempe, AZ
12.2023 - Current
- Executed timely food and beverage service during large-scale events to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure accurate order fulfillment and presentation standards.
- Maintained cleanliness and organization of dining areas to support efficient service operations.
- Assisted in setup and breakdown of banquet spaces, adhering to venue specifications and timelines.
- Monitored guest needs throughout events, proactively addressing requests to improve overall experience.
Customer Service Manager
Food City
Chandler, AZ
05.2022 - 07.2023
- Led team in delivering exceptional customer service and resolving inquiries efficiently.
- Analyzed customer feedback to identify areas for service improvement and drive strategic initiatives.
- Collaborated with cross-functional teams to streamline operations and enhance overall customer experience.
- Managed escalated customer complaints, ensuring timely resolutions and maintaining satisfaction levels.
- Managed daily store operations and ensured excellent customer service.
- Supervised cash handling processes and coordinated front-end staff.
- Maintained store organization, inventory levels, and product availability.
- Supported employee needs and resolved operational issues.
Commercial Intelligence Coordinator
Kalisch Fierro Y Acero
Mexico
02.2021 - 12.2021
- Coordinated project timelines to ensure efficient workflow and adherence to deadlines.
- Developed and implemented process improvements to enhance operational efficiency.
- Managed communication between departments to facilitate collaboration on strategic initiatives.
- Analyzed data reports to identify trends and inform decision-making processes.
- Assisted in the preparation of presentations for stakeholder meetings, ensuring clarity and accuracy.
- Oversaw scheduling and resource allocation to optimize team performance and productivity.
- Entered data, generated reports, and produced tracking documents.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Prepared sales reports and analyzed performance data.
- Coordinated product promotions at a national level.
- Managed potential client portfolio and assigned leads to appropriate teams.
- Conducted market research and competitor analysis.
- Supported development of commercial strategies
Education
Bachelor of Science - Administration
Instituto Tecnologico De Chihuahua
Chihuahua, Mexico06-2021
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Safe food handling
- Customer Conflict De-Escalation
- Data Entry
- Sales Reporting
- Market Analysis
- Administrative Support
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Banquet Server
Hotel Mission Palms
12.2023 - Current
Customer Service Manager
Food City
05.2022 - 07.2023
Commercial Intelligence Coordinator
Kalisch Fierro Y Acero
02.2021 - 12.2021
Bachelor of Science - Administration
Instituto Tecnologico De Chihuahua