Giselle Jerez De Mora
Paterson
Work Preference
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Relationship Banker
Bank of America
New York
11.2023 - Current
- Collaborated with team members to enhance customer service delivery and support.
- Resolved customer issues efficiently while maintaining a positive relationship.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Identified financial needs of customers and presented appropriate product and service options.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
Store Manager
Ny Community Financial LLC (check Cashed Place)
New York
10.2016 - 10.2023
- Managed inventory control, cash control and store opening and closing procedure.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Reviewed performance of the employees to monitor and measure productivity, progress and activity levels.
- Be accountable for the verification and approval of all checks cashed
- Coached CSR in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Sales Associate Team Leader
Cvtel (Altice Dominicana Agency)
09.2013 - 06.2016
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Tracked stock using company inventory management software.
Education
Paused Due To Country Move - Business Administration
Universidad Católica Del Cibao (UCATECI)
Dominican RepublicSkills
- Problem Anticipation and Resolution
- Customer Service
- Leadership
- Accurate Cash Handling
- Financial advising
- Relationship building
Timeline
Relationship Banker
Bank of America
11.2023 - Current
Store Manager
Ny Community Financial LLC (check Cashed Place)
10.2016 - 10.2023
Sales Associate Team Leader
Cvtel (Altice Dominicana Agency)
09.2013 - 06.2016
Paused Due To Country Move - Business Administration
Universidad Católica Del Cibao (UCATECI)