Giselle L'Insalata
New Braunfels,TX
Summary
Results-driven hospitality professional with experience in customer service and team management. Expertise in training staff and implementing sales strategies that elevate guest satisfaction and increase revenue. Ready to contribute to a team-focused environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Bartender
Fun Buns
10.2023 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Assisted in training new staff on menu knowledge and service standards to enhance team performance.
- Collaborated with kitchen staff to streamline communication and expedite order fulfillment processes.
- Implemented upselling techniques to enhance guest experience and increase overall sales revenue.
Team Member
Whataburger
09.2021 - 09.2023
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance guest satisfaction.
- Operated kitchen equipment efficiently, adhering to safety standards and ensuring food quality consistency.
- Monitored inventory levels and communicated needs to management, supporting efficient stock management processes.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Shift Manager
Marble Slab Creamery
06.2020 - 09.2021
- Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
- Maintained cleanliness and safety standards, ensuring compliance with health regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
Education
BBA - General Business
Texas A&M University, Corpus Christi
Corpus Christi, TX05-2028
Real Estate License -
Aceable Agent
Online08-2026
Associate of Science - Agricultural Business
Northeast Lakeview College
Universal City, TX05-2025
High School Diploma -
Johnson High School
San Antonio, TX05-2023
Skills
- Sales expertise
- Sales expertise
- Sales expertise
- Sales expertise
Accomplishments
- Won "Server of the Month" Award for going above and beyond in service towards customers and team work with staff.
Certification
- Food Handlers Certification
- TABC Certification
Timeline
Server/Bartender
Fun Buns
10.2023 - Current
Team Member
Whataburger
09.2021 - 09.2023
Shift Manager
Marble Slab Creamery
06.2020 - 09.2021
BBA - General Business
Texas A&M University, Corpus Christi
Real Estate License -
Aceable Agent
Associate of Science - Agricultural Business
Northeast Lakeview College
High School Diploma -
Johnson High School