Giselle Lopez
Fort Worth,Tx
Summary
Professional hospitality expert with proven capability in managing high-volume events and ensuring guest satisfaction. Strong focus on teamwork and adaptability, consistently meeting dynamic service needs. Skilled in delivering exceptional service, handling guest requests, and maintaining polished and efficient dining experience. Reliable and results-driven, with knack for seamless coordination and attention to detail. Offering excellent customer service and communication skills, ready to learn and develop in postal environment. Brings ability to quickly understand and adhere to postal regulations and procedures. Ready to use and develop transaction-handling and customer service skills in front desk receptionist role.
Overview
4
4
years of professional experience
Work History
Banquet Server
The Crescent Hotel
11.2024 - Current
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Adhered to all health and safety regulations while serving food and beverages.
- Provided friendly, courteous service to create memorable moments for guests.
- Answered guest questions about event plans and food service choices.
- Responded to guest inquiries and requests promptly and courteously.
Banquet Server
Kimpton Hotels & Restaurants
11.2022 - 02.2025
- Maintained clean and safe work environment.
- Served meals to customers according to established guidelines.
- Minimized service disruptions, quickly addressing and correcting any setup or service errors.
- Delivered exceptional guest experiences with attentive table service during large-scale events.
Front Desk Receptionist
Gonzalez Group USA
02.2022 - 08.2022
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Retail Sales Associate
DD's Discount
02.2021 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Nimitz High School
Irving, TX05-2020
Skills
- Time management
- Customer engagement
- Efficient food service operations
- Clear communication
- Service prioritization
- Effective collaboration
Languages
Spanish
Native or Bilingual
Timeline
Banquet Server
The Crescent Hotel
11.2024 - Current
Banquet Server
Kimpton Hotels & Restaurants
11.2022 - 02.2025
Front Desk Receptionist
Gonzalez Group USA
02.2022 - 08.2022
Retail Sales Associate
DD's Discount
02.2021 - 12.2021
High School Diploma -
Nimitz High School
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