Jakob Sevier
Fort Worth,TX
Summary
Hospitable and welcoming individual, committed to creating positive guest experiences by providing great service and attention to detail. Polished in appropriately setting silverware, glassware, and preparing tableside menu items. Customer-oriented individual possessing excellent memorization and customer service skills, with documented success in fine dining establishments.
Overview
7
7
years of professional experience
Work History
Blue Room Server Assistant
The Crescent Hotel
Fort Worth, TX
12.2023 - Current
- Trained as a Blue Room backup server, with knowledge of three different menus, and the ability to take orders and utilize POS system.
- Anticipated the needs of guests and servers, responded to requests in a timely and efficient manner throughout service.
- Greeted guests upon arrival, provided water service, and wine service to patrons
- Performed tabeside preparation of Dover sole and lamb chop for guests.
- Maintained cleanliness and organization of multiple dining rooms to uphold a fine dining atmosphere.
- Delivered food and drinks from kitchen or bar areas to three different dining rooms.
- Communicated with servers and kitchen staff to maintain orderly and seamless service.
- Bussed and reset tables as needed between seating's
Server
The Bearded Lady
Fort Worth, TX
01.2020 - 12.2023
- Ensured that each guest was served courteously, timely, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Responded efficiently to guest inquiries and complaints in a professional manner.
Delivery
Flowerland
San Marcos
01.2019 - 01.2020
- Customer service, in-person and over the phone
- Receptionist duties
- Received and organized customer orders and entered into online system
- Dispatched deliveries and oversaw that all orders were delivered at specific locations, dates and times
- Accepted cash and electronic payments.
Team Leader
Forever 21
San Marcos
01.2018 - 01.2019
- Operated point of sale system
- Accepted payments and issued refunds and exchanges
- Maintained store appearance to provide a clean and organized environment for customers
- Recorded store inventory and submitted orders to ensure products were consistently available
- Provided excellent customer service and resolved customer issues/complaints.
Education
BA in Communications -
Texas State University
San Marcos, TX01.2020
Diploma -
Burleson High School
Burleson, TX01.2016
Skills
- Excellent communication and active listening
- Conflict resolution skills
- Maintains composure
- High-stress environments
- Adaptability
- Multitasking skills
- Menu Memorization
- Table Setting
- Safe Food Handling
Timeline
Blue Room Server Assistant
The Crescent Hotel
12.2023 - Current
Server
The Bearded Lady
01.2020 - 12.2023
Delivery
Flowerland
01.2019 - 01.2020
Team Leader
Forever 21
01.2018 - 01.2019
BA in Communications -
Texas State University
Diploma -
Burleson High School
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