Giselle Lopez
Houston,TX
Summary
Dedicated Administrative Professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support. Personable and communicative individual with friendly demeanor and sound judgement to handle diverse daily tasks with minimal oversight.
Overview
10
10
years of professional experience
Work History
Patient Service Specialist
UTMB Star Squad Ambulatory Float Pool
Webster, TX
02.2024 - Current
- Provides front-office support across multiple ambulatory clinics within the UTMB health system, ensuring continuity of operations during staffing shortages, high-volume periods, and departmental transitions.
- Adapt quickly to diverse specialty workflows, providers, and scheduling protocols while maintaining accuracy and efficiency.
- Perform patient registration, demographic verification, insurance validation, and authorization review using electronic medical record systems.
- Collaborate with clinical staff, providers, and leadership to ensure seamless patient flow and positive patient experience across all assigned locations.
- Recognized for flexibility, reliability, and ability to integrate into new teams with minimal orientation.
- Coordinates scheduling, referrals, and follow-up appointments to support timely access to care.
Patient Reception Specialist
Village Medical
Friendswood, TX
04.2021 - 02.2024
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Scheduled and confirmed patient appointments for busy medical office with three providers
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians, and medical assistants
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Observed strict HIPAA guidelines at all times according to company policy
Administrative Assistant
Law Office Of Angelique Montano PLLC
Houston, TX
05.2018 - 04.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Produce and distribute correspondence, memos, letters from USCIS.
- Handled multiple projects.
- Reply to email, telephone, or face to face inquires.
- Carry put administrative duties such as filing, typing, copying binding, scanning, etc.
- Handle sensitive information in a confidential manner.
- Assist in preparation for filing of applications to USCIS.
- Prepare and distribute customer invoices and Attorney-Client Contracts via our online payment system, standard mail, email, etc.
- Prepare and maintain records, reports, and files.
- Handle accounting and IOLTA transfers for the office.
- Assist in data entry into immigration software program.
- Prepare forms for immigration applications.
Key Holder
Trudy's Hallmark Shop
Pearland, TX
09.2015 - 01.2018
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Opening and closing store.
- Answered incoming telephone calls with professional and knowledgeable responses.
- Bank deposits.
- Completed purchases with cash, credit, and debit payment methods.
- Answered questions and resolved concerns.
- Organized in-store promotional events.
- Maintained store in clean and neat matter.
- Signed for incoming shipments in manager's absence.
- Worked with customer service to resolve issues.
- Assessed customer needs and responded to questions.
- Operated cash register with proficiency.
- Trained all new sales employees on effective techniques.
Sales Associate
Macy's
Friendswood, TX
10.2016 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Issued receipts for purchases and gifts.
- Bagged merchandise by following standard procedures.
- Worked with customer service to resolve issues.
- Assessed customer needs and responded to questions.
- Operated cash register with proficiency.
Education
High School Diploma -
J. Frank Dobie High School
Pasadena, TX06.2016
Skills
- Computerized Maintenance Management Systems
- Patient Profiles
- Customer Experience
- Cash Handing Accuracy
- Microsoft and Excel Proficient
- Reliable and Punctual
- Excellent Communication Skills
- Customer and Service Oriented
- Outgoing Personality
- Written and Oral Communication Skills
Languages
Spanish
Timeline
Patient Service Specialist
UTMB Star Squad Ambulatory Float Pool
02.2024 - Current
Patient Reception Specialist
Village Medical
04.2021 - 02.2024
Administrative Assistant
Law Office Of Angelique Montano PLLC
05.2018 - 04.2021
Sales Associate
Macy's
10.2016 - 01.2017
Key Holder
Trudy's Hallmark Shop
09.2015 - 01.2018
High School Diploma -
J. Frank Dobie High School