Giselle Molina
Fort Worth,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities with some education of paralegal work and experience in a legal office. Devoted to giving every customer a positive and memorable experience. I have an excellent track record in establishing solid relationships with customers and the team.
Overview
3
3
years of professional experience
Work History
Personal Assistant
Appliance Repair Now, LLC
Fort Worth , TX
2022.08 - Current
- Received calls and helped new customers learn about the work and helped them get scheduled.
- Worked remotely and in office
- Documented key information from each service visit into detailed reports.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Answered incoming calls and emails promptly while managing the technicians schedule accordingly.
- Maintained confidential files related to personnel records or other sensitive information.
- Provided administrative support to the team by conducting research and preparing statistical reports.
- Maintained clerical correspondence via email and phone.
Paralegal Internship
Law Offices of David S Kohm & Associates
Fort Worth , TX
2023.01 - 2023.04
- Created spreadsheets to track case information and deadlines.
- Maintained client files according to established protocols.
- Organized evidence for use at trial or hearing proceedings.
- Provided administrative support such as answering phones or scheduling appointments.
- Identified and analyzed legal documents, discoveries and contracts.
- Entered data into and managed litigation databases.
Shift Leader
Feng Cha
Fort Worth , TX
2021.08 - 2022.08
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA11.2017
Paralegal Studies
Tarrant County College District
Fort Worth, TXSkills
- Fluent in English and Spanish
- Report Writing
- Invoice Processing
- Over 2 years of customer service experience
- Great organizational skills
- Works Well Under Pressure
- Problem-Solving
- Strong Work Ethic
- Database Maintenance
- Microsoft Office Proficiency
- Great phone etiquette
- Computer Skills
- Inbound and outbound calling
- Punctual and reliable
- Customer engagement
- Relationship building
- File Management
- Legal Terminology
- Legal research skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Paralegal Internship
Law Offices of David S Kohm & Associates
2023.01 - 2023.04
Personal Assistant
Appliance Repair Now, LLC
2022.08 - Current
Shift Leader
Feng Cha
2021.08 - 2022.08
High School Diploma -
Penn Foster Career School
Paralegal Studies
Tarrant County College District
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