Giselle Morquecho
DELANO,CA
Summary
Energetic Associate experienced in customer service and complaint resolution. Achieved high levels of customer satisfaction through effective time management and multitasking skills in fast-paced environments. Focused on building relationships and promoting long-term loyalty by delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Volunteer- facilitator
Future Leaders Of America
Santa Barbara, CA
08.2026 - 08.2026
- Facilitated workshops for leadership development among diverse youth participants.
- Facilitated group discussions and activities to ensure successful outcomes.
- Guided discussions on personal growth and career exploration topics with participants.
- Mentored junior facilitators, providing feedback and support during sessions.
- Collaborated with community organizations to enhance program outreach and engagement.
- Designed interactive training materials to support participant learning experiences.
- Provided personalized guidance to learners during sessions.
- Monitored progress throughout the course ensuring objectives were being achieved.
- Organized materials and resources required for each session in advance.
Server
THE NUGGET
Goleta, CA
08.2023 - 08.2026
- Provided excellent customer service in a fast-paced dining environment.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Trained new servers on restaurant policies and service procedures.
- Handled cash transactions and processed payments using point-of-sale systems.
- Maintained cleanliness and organization of dining area and service stations.
Volunteer - Peer Facilitator
Future Leaders Of America
Santa Barbara, CA
11.2022 - 08.2023
- Coordinated peer mentoring programs to support student engagement and growth.
- Facilitated workshops to enhance leadership skills among high school students.
- Developed curriculum materials promoting effective communication and teamwork strategies.
- Supported students in setting personal goals and creating action plans for success.
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
Retail Sales
MARSHALLS
Santa Barbara, California
01.2021 - 08.2023
- Coordinated showroom creation and setup products for retail sales.
- Processed transactions accurately using point-of-sale systems and handled cash.
- Assisted customers with product selection and provided product knowledge.
- Helped customers by answering questions and locating merchandise.
- Assisted customers with inquiries about products by answering questions and locating merchandise.
- Engaged in promotional events to boost customer interest and communicated offers to customers clearly.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Created price tags and merchandise signs for new items.
Volunteer
Unity Shoppe
Santa Barbara, California
04.2021 - 12.2021
- Organized donation drives for community outreach and support.
- Managed inventory by sorting, labeling, and restocking donated goods.
- Assisted clients in selecting essential items from the shop.
- Maintained cleanliness and order in the shop environment.
- Completed assignments within designated timeframes.
Education
High School -
Santa Barbara High school
Santa Barbara, CASkills
- Workshop coordination
- Workshop facilitation
- Group facilitation
- Youth mentorship
- Customer service
- Team collaboration
- Effective communication
- Critical thinking
Timeline
Volunteer- facilitator
Future Leaders Of America
08.2026 - 08.2026
Server
THE NUGGET
08.2023 - 08.2026
Volunteer - Peer Facilitator
Future Leaders Of America
11.2022 - 08.2023
Volunteer
Unity Shoppe
04.2021 - 12.2021
Retail Sales
MARSHALLS
01.2021 - 08.2023
High School -
Santa Barbara High school