Giselle Najera
Chicago,IL
Summary
Bilingual administrative and customer engagement specialist adept at managing operations and enhancing client experiences. Experienced in relationship management, data coordination, virtual training support, and process improvement. Proficient in digital collaboration tools, with a strong ability communicate effectively, prioritize multiple tasks, and provide reliable support to teams and stakeholders.
Overview
11
11
years of professional experience
Work History
Accounting and Community Programs Assistant
Housing Opportunities & Maintenance for the Elderly
Chicago, Illinois
05.2026 - Current
- Facilitated day-to-day administrative and accounting operations, managing invoice processing, payment tracking, and accounts payable
- Maintained financial records, processed credit card payments, and prepared bank deposits to ensure accuracy and compliance
- Maintained accurate client and program databases, ensuring timely data entry and record management
- Assisted with client intake, referrals, and communication while providing professional customer service
- Coordinated administrative tasks and managed office supplies to streamline daily office operations
- Utilized Microsoft excel, Word and database systems to organize records and generate reports
Customer Engagement Associate
Start Early
Chicago, Illinois
01.2024 - 06.2025
- Delivered first line of support across platforms for technical, registration, sales, and billing inquiries, ensuring timely resolution and customer satisfaction.
- Assisted customer engagement manager in planning and executing project work plans, timelines, and deliverables to meet project goals and stakeholder expectations.
- Collaborated with customer engagement manager to develop proposals and budgets for new opportunities, drafting reports for funders and partners on progress and lessons learned.
- Composed, edited, and distributed written products, materials and resources including emails and presentations.
- Problem-solved challenges across multiple implementations and kept the manager(s) informed.
- Supported the development and maintenance of databases and tracking systems to manage the flow of information for the team. (E.g. Salesforce, Cornerstone OnDemand).
Customer Engagement Coordinator
Start Early
Chicago, Illinois
02.2022 - 01.2024
- Acted as the initial point of contact for partners and customers via phone and email, providing friendly, culturally responsive service and information about Start Early programs and resources.
- Responded to and managed all customer service requests via Salesforce CRM in a timely and organized fashion through case progress tracking, priority, issue and other relevant data related to cases, contact, accounts and opportunities.
- Developed processes, procedures, and documentation to streamline customer onboarding and implementation experience.
- Provided facilitation support and coordination for online internal and external learning events including customer facing demos, and webinars, etc.; closely collaborating with program staff (home visitors and educators).
- Administered Learning Management System for multiple solutions, enhancing customer access and support for effective use in achieving learning goals.
- Drafted and sent outreach messages and reminders via email; coordinated necessary translations to ensure clear communication.
Front-End Clerk
Pete's Fresh Market
Chicago, Illinois
07.2015 - 09.2021
- Delivered quality customer service by answering questions and resolving issues to enhance customer satisfaction.
- Executed accurate cash operations and transactions to maintain financial integrity.
- Developed extensive knowledge of product features and benefits and understanding of customer needs.
- Supported training of new cashiers to ensure effective onboarding and team readiness.
- Effectively managed time and prioritized tasks.
Education
Bachelor of Science - Business Administration
DePaul University
Chicago, Illinois06-2021
Associate of Business Administration -
Loyola University
Chicago, Illinois08-2019
Skills
- Accounting Software
- Financial Reporting
- Learning Management Systems
- Customer Relationship Management Systems
- Microsoft Excel
- Microsoft Word
- Google Sheets
- PowerPoint
- Outlook
- Google Docs
- Zoom
- Microsoft Teams
- Project Management
- Task organization
Volunteer Experience
- Republic Services, Assisted with community cleanup initiatives and environmental events.
- Greater Chicago Food Depository, Assisted with sorting, organizing and repackaging donated food items for community distribution.
Timeline
Accounting and Community Programs Assistant
Housing Opportunities & Maintenance for the Elderly
05.2026 - Current
Customer Engagement Associate
Start Early
01.2024 - 06.2025
Customer Engagement Coordinator
Start Early
02.2022 - 01.2024
Front-End Clerk
Pete's Fresh Market
07.2015 - 09.2021
Bachelor of Science - Business Administration
DePaul University
Associate of Business Administration -
Loyola University