Giselle Orellana
Montclair
Summary
Results-driven administrative professional with strong communication, team leadership, and strategic planning skills. Proven track record in enhancing operational efficiency and developing training materials.
Overview
3
3
years of professional experience
Work History
Administrative Assistant Manager
Frontier Communications
El Monte, CA
09.2025 - Current
- Coordinated office operations to enhance efficiency and streamline communication between departments.
- Managed scheduling and calendar functions, ensuring optimal use of executive time and resources.
- Developed training materials for new hires, fostering knowledge transfer and operational consistency.
- Monitored compliance with organizational policies, ensuring adherence to regulatory requirements across departments.
- Opened, sorted and distributed incoming messages and correspondence to 20-person team.
- Answered multiple console telephone system to direct calls to appropriate personnel.
Field Marketing Representative
DIRECTV
Anaheim, CA
05.2023 - 08.2025
- Trained and mentored junior representatives on effective marketing techniques and best practices.
- Organized community outreach events to strengthen brand presence and foster customer relationships.
- Utilized CRM software to track leads, manage customer interactions, and report on campaign performance.
- Developed and executed targeted marketing campaigns to drive customer acquisition.
Sales Account Manager
Frontier Communications Instep Management Inc
Ontario, CA
01.2024 - 02.2025
- Analyzed market trends to identify new business opportunities, driving strategic growth initiatives.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Implemented effective sales strategies to expand market share within the assigned territory.
- Anticipated clients' needs by staying in touch on regular basis.
- Organized joint sales calls with current customers and outside vendors.
- Trained peers and management team on internal system supports and implementation plans.
Team Lead
Jersey Mike's Subs
Lawndale, CA
12.2022 - 09.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Business Communication
El Camino College
Torrance, CA01.2025
Languages
English
Full Professional
Timeline
Administrative Assistant Manager
Frontier Communications
09.2025 - Current
Sales Account Manager
Frontier Communications Instep Management Inc
01.2024 - 02.2025
Field Marketing Representative
DIRECTV
05.2023 - 08.2025
Team Lead
Jersey Mike's Subs
12.2022 - 09.2023
Business Communication
El Camino College