Giselle Orndorf
Tempe,AZ
Summary
Dynamic leader with proven expertise in operations management and customer service, honed at Someburros and In N Out. Excelled in team leadership, enhancing customer satisfaction, and streamlining processes. Achieved significant improvements in staff productivity and engagement through effective decision-making and complex problem-solving. Skilled in budget control and work prioritization, driving operational excellence.
Overview
5
5
years of professional experience
Work History
Manager
Someburros
Tempe, AZ
12.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Associate
in N Out
Tempe, AZ
01.2021 - 01.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
High School Diploma -
Marcos De Niza
Tempe, AZ05-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Goal setting
- Operations management
- Shift scheduling
- Budget control
- Work prioritization
Timeline
Manager
Someburros
12.2022 - Current
Associate
in N Out
01.2021 - 01.2022
High School Diploma -
Marcos De Niza