Giselle Porter
Jacksonville,FL
Summary
Dynamic EVS Team Lead with proven expertise in scheduling, sanitation regulations, and team leadership. Committed to optimizing workflow and enhancing team performance for impactful results.
Detail-oriented professional with a strong background in environmental services and guest relations. Skilled in training teams and managing operations to ensure compliance with health regulations and exceptional customer satisfaction.
Overview
10
10
years of professional experience
Work History
EVS Team Lead
Sodexo Services
03.2024 - 05.2026
- Supervised daily operations of environmental services team, ensuring compliance with safety and quality standards.
- Trained and mentored new staff on procedures, enhancing team efficiency and performance.
- Developed cleaning schedules and assigned tasks to optimize workflow and resource allocation.
- Conducted regular inspections to assess cleanliness and adherence to health regulations.
- Maintained inventory levels for cleaning supplies, ensuring timely replenishment and availability.
Front Desk Agent
Westgate Lakes Resort & Spa
05.2024 - 10.2024
- Managed guest check-in and check-out processes, ensuring a seamless experience.
- Responded to guest inquiries, resolving issues with efficiency and professionalism.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Maintained accurate records of reservations, cancellations, and billing information.
Inventory Specialist
Fanatics
09.2022 - 03.2023
- Monitored inventory levels to ensure accuracy and availability of products
- Utilized warehouse management systems to track stock movements and updates
- Implemented best practices for inventory control, reducing discrepancies
- Conducted regular audits to maintain compliance with company policies
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Server
Dennys Restaurant
04.2016 - 02.2020
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed order accuracy through effective communication with kitchen staff and attention to detail.
- Trained new servers on menu items, service standards, and operational procedures.
- Coordinated table assignments during peak hours to optimize workflow and reduce wait times.
- Implemented upselling techniques, increasing average check totals through enhanced product knowledge.
- Resolved customer complaints promptly, maintaining a positive dining experience for all guests.
Education
EMT - Emergency Medicine
Florida State College
Jacksonville, FL04-2020
High School Diploma -
Andrew Jackson Sr High
Jacksonville, FL05-2019
Skills
- Scheduling
- Sanitation regulations
- Heavy lifting
- Chemical handling
- Route planning
- First aid training
- Strong work ethic
- Adaptability and flexibility
- Productivity and time management
Timeline
Front Desk Agent
Westgate Lakes Resort & Spa
05.2024 - 10.2024
EVS Team Lead
Sodexo Services
03.2024 - 05.2026
Inventory Specialist
Fanatics
09.2022 - 03.2023
Server
Dennys Restaurant
04.2016 - 02.2020
EMT - Emergency Medicine
Florida State College
High School Diploma -
Andrew Jackson Sr High