Giselle Richards
800 Empire Blvd,NY
Summary
Experienced Proven ability to motivate others Poised and professional; excellent interpersonal skills. Diligent problem-solver with resourceful approach to challenges and organized style. Excellent communicator with focus on results.
Knowledgeable and dedicated 10+ years customer service professional experience with the Security industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Organized Operator skilled in equipment operation, safety and quality initiatives. Experienced with equipment maintenance, inspections and basic repairs and clear communicator.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Licensed and trained NYS Security Officer; NJ Class D driver’s license- Swac- 30-Hour OSHA - F01-Fire Guard- JFK SIDA BADGE COVID 19 vaccinated.
Overview
10
10
years of professional experience
Work History
Security Officer
Sec-curity
02.2017 - Current
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Permitted entry with escort for approved persons into secure locations.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Reported irregularities such as fire and safety hazards to maintenance.
- Monitored employee activities, confirming compliance with security regulations.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Operator
Arrow Snow
11.2018 - Current
- Picked up and transported snow to designated local areas.
- Upheld safety standards for working in wet, cold and windy conditions.
- Maintained assigned vehicles and equipment in professional working conditions.
- Logged activities, maintenance issues and hours worked for supervisors.
- Completed prompt snow removal process during and after weather events.
- Operated all heavy equipment properly according to employer safety specifications.
- Removed snow, ice and debris from roadways after storms to clear major transportation routes.
- Drove transport crews, snow removers and street sweepers based on current work demands.
Patient Care Assistant
Marks Home Care
04.2020 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Gathered medical information, weight and height measurements and vital signs.
Motor Pool/Air Craft Flight Equipment Inspector
Delta Air Lines, Inc. JFK
06.2022 - Current
- Offered assistance to guests with special needs or accommodations, ensuring their comfort and safety throughout their visit.
- Operated range of heavy equipment on regular basis with advanced skill.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Ensured timely project completion with efficient execution of excavation, grading, and site preparation tasks.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Optimized machine performance with regular cleaning, lubrication, and maintenance checks in accordance with manufacturer guidelines.
- Met project demands consistently through careful and consistent operation of heavy equipment.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Operated machining equipment safely with team of operators.
- Played a key role in successful project completions by maintaining open lines of communication with supervisors and team members, ensuring timely adjustments to work strategies when needed.
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
- Expedited repair timelines by promptly communicating identified issues to relevant parties for swift resolution.
Safety Inspector
Beau Dietl & Associates
06.2017 - Current
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge in the field of occupational health and safety.
- Reduced accident rates by implementing effective safety programs and protocols.
- Recognized, documented, and advised on removal of hazards.
- Responded to any emergencies as instructed and with utmost efficiency.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
Air Port Security Agent
Allied Universal Security Services
03.2018 - 12.2021
- Obtained knowledge on how to operate various pieces of equipment.
- Handled inbound and outbound paperwork for loads.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.Upheld high standards of professionalism and discretion when working with high-value clients.
Carried out day-day-day duties accurately and efficiently.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working with
Deicer
Integrated Deicing Services
12.2017 - 05.2018
- Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
- Mixed and tested cleaning compounds and solutions for compliance with recommended compositions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Trained in conflict resolution among subordinates, equals and superiors.
- De-greased aircraft exteriors using approved cleaning solvents and equipment.
- Operated de-icing equipment such as truck-mounted cranes and sprayers.
Security Officer
Kings Brook Jewish Medical Center
06.2014 - 03.2017
- Reported suspicious activities and persons to law enforcement.
- Reported irregularities such as fire and safety hazards to maintenance.
- Authorized entrance papers and granted or denied entrance to building.
- Participated in staff meetings, special events and professional development activities.
- Conducted Timeframe patrols of key areas to spot and control security concerns.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
Education
HHA/CNA -
Anne Blue Healthcare Agency
Brooklyn, NY01.2018
High School Diploma -
Cypress Creek High School
Orlando, FL06.2017
Security Guard License -
American Security Training
40 - 4th Avenue Brooklyn New York 1121702.2007
Skills
- Ground Patrol
- Fire Department Communication
- Law Enforcement Collaboration
- Emergency Response
- Detail-Oriented
- Incident Reporting
- Crisis Management Plans
- Team Player
- Verbal and Written Communication
- Federal and State Regulation Compliance
- CCTV Monitoring
- Detailed Activity Logs
- Employee and Visitor Screening
- Adaptable and Flexible
- Team Leadership
- Honest and Ethical
- Observation Documentation
- Caregiver Relations
- Electronic Recordkeeping
Timeline
Motor Pool/Air Craft Flight Equipment Inspector
Delta Air Lines, Inc. JFK
06.2022 - Current
Patient Care Assistant
Marks Home Care
04.2020 - Current
Operator
Arrow Snow
11.2018 - Current
Air Port Security Agent
Allied Universal Security Services
03.2018 - 12.2021
Deicer
Integrated Deicing Services
12.2017 - 05.2018
Safety Inspector
Beau Dietl & Associates
06.2017 - Current
Security Officer
Sec-curity
02.2017 - Current
Security Officer
Kings Brook Jewish Medical Center
06.2014 - 03.2017
HHA/CNA -
Anne Blue Healthcare Agency
High School Diploma -
Cypress Creek High School
Security Guard License -
American Security Training
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