Summary
Overview
Work History
Education
Skills
Timeline
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Giselle Rodriguez

Linden,NJ

Summary

With experience in managing patient appointments and front desk operations in dental settings, offering exceptional communication skills to ensure patient satisfaction. Have a proven track record of maintaining organized records and providing efficient administrative support. As a customer service professional, Prepared to deliver exceptional support and resolve customer concerns with precision. Excellent ability to address client needs and foster a collaborative environment contributes to achieving high satisfaction rates. As a reliable team player with flexible adaptability to dynamic situations, possess effective problem-solving and communication skills.

Overview

4
4
years of professional experience

Work History

Receptionist/Patient Treatment Coordinator

Diamond Braces
07.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed over 100 appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted in the development of patient education materials to enhance understanding of treatment plans and expectations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.

Retail Sales Associate

Pastel
06.2022 - 06.2024
  • Stock shelves and maintain displays to boost sales and customer engagement
  • Assist customers with product information and resolve inquiries to enhance shopping experience
  • Train new employees on equipment use and safety, ensuring smooth operations
  • Process transactions efficiently, providing excellent customer service
  • Inspect merchandise for defects, ensuring high product quality for customers
  • Streamlined inventory management, reducing stockouts by implementing real-time tracking system
  • Boosted sales through strategic product placement and promotions
  • Fostered team cohesion by mentoring new hires on POS systems and safety protocols
  • Resolved customer issues promptly, maintaining high satisfaction rates
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

After-School Counselor

Brooklyn Chinese-American Association
09.2021 - 05.2022
  • Supervised after-school activities, ensuring safety and engagement for 30+ students daily
  • Organized educational activities, enhancing student learning and creativity
  • Maintained student records, tracking attendance and progress effectively
  • Collaborated with school staff to create student-centered goals, improving program outcomes
  • Guided students in homework and literacy, boosting academic performance
  • Fostered student growth through engaging activities, personalized guidance, and collaborative goal-setting, enhancing academic performance and social skills

Bakery Clerk

Aliotta Pastry Shoppe
04.2021 - 09.2021
  • Ensured bakery compliance with health regulations, maintaining high sanitation standards
  • Accurately labeled products with correct pricing, preventing customer confusion
  • Maintained precise inventory records, tracking daily sales and stock levels
  • Operated cash register efficiently, processing customer orders with accuracy
  • Decorated cakes per customer requests, ensuring quality and timely delivery

Education

Liberal Studies -

Pace University
Online
09.2024

Business -

Adelphi University
Garden City, NY
05.2024

Skills

  • Money Handling
  • Customer Service
  • Order Processing
  • Positive Reinforcement
  • Flexibility
  • Organization skills
  • Telephone skills
  • Time Management
  • Customer/Client relations
  • Scheduling appointments
  • Multi-line telephone operation
  • Documentation And Reporting
  • Typing Speed

Timeline

Receptionist/Patient Treatment Coordinator

Diamond Braces
07.2024 - Current

Retail Sales Associate

Pastel
06.2022 - 06.2024

After-School Counselor

Brooklyn Chinese-American Association
09.2021 - 05.2022

Bakery Clerk

Aliotta Pastry Shoppe
04.2021 - 09.2021

Liberal Studies -

Pace University

Business -

Adelphi University
Giselle Rodriguez