Giselle Rubio
Oswego,IL
Summary
Detail-focused accountant, known for productivity and efficient task completion. Possess specialized skills in financial analysis and regulatory compliance, which support accuracy and integrity in financial reporting. Excel in time management, problem-solving, and communication, enabling effective collaboration with teams across departments to meet tight deadlines and financial objectives.
Overview
9
9
years of professional experience
Work History
Jr Universal Banker
Byline Bank
Oswego, IL
07.2024 - Current
- Conducted outbound calls to follow up on leads generated from marketing campaigns.
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Developed relationships with business owners to promote commercial banking services.
- Researched account discrepancies or errors identified during audits or reviews.
- Prepared and presented weekly reports on branch performance, identifying trends and areas for improvement.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Ensured compliance with all regulatory requirements during the process of account opening and management.
Full Time Teller
Byline Bank
Oswego, IL
02.2023 - 07.2024
- Educated customers on digital banking tools and services available.
- Adhered to compliance regulations and internal policies during transactions.
- Supported bank promotions by informing customers of new products and offers.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained cash drawer integrity through regular balancing and reconciliation.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Resolved customer issues promptly to ensure satisfaction and retention.
- Cross-sold additional bank products when applicable to meet customer needs.
Full-time Selling Associate
Victoria’s Secret
Aurora, IL
12.2016 - 02.2023
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Trained new associates on store operations, policies, and procedures.
- Assisted customers with selecting items and answering questions about products.
- Handled inventory management, including stock replenishment and organization.
- Collaborated with team members to ensure visual merchandising standards were met.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
TAP Supervisor
Victoria’s Secret
Aurora, IL
10.2020 - 01.2022
- Managed cash register operations using POS system and processed sales and returns.
- Supervised daily operations to ensure team efficiency and adherence to standards.
- Assisted in visual merchandising efforts to enhance product presentation.
- Monitored daily work activities to ensure timely completion of tasks and assignments.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Education
Associate of Science - Accounting
Wabonusee Community College
Aurora, IL01.2023
Bachelors - Accounting
Aurora University
Aurora, ILSkills
- Problem solving
- Attention to detail
- Regulatory compliance
- Customer relationship management
- Bilingual communication
- Audit procedures
Languages
English
Professional
Spanish
Professional
Timeline
Jr Universal Banker
Byline Bank
07.2024 - Current
Full Time Teller
Byline Bank
02.2023 - 07.2024
TAP Supervisor
Victoria’s Secret
10.2020 - 01.2022
Full-time Selling Associate
Victoria’s Secret
12.2016 - 02.2023
Associate of Science - Accounting
Wabonusee Community College
Bachelors - Accounting
Aurora University