Giselle Ruiz
Overview
3
3
years of professional experience
Work History
Community Management Intern
Walgreens
San Antonio
06.2025 - 08.2025
- Implemented in-store promotional displays that increased seasonal revenue.
- Analyzed inventory trends to optimize stock levels, enhancing product availability and minimizing overstock.
- Collaborated with store leaders to improve front-end operations and mentor new hires.
Call Center Representative
Dermatology Associates of San Antonio
San Antonio
02.2024 - 06.2025
- Achieved highest call volume on team by fielding over 1,000 monthly calls with exceptional customer service.
- Developed call tracking and scheduling system, enhancing team efficiency and workflow management.
- Ensured full compliance with HIPAA regulations while resolving patient concerns, demonstrating discretion and problem-solving skills.
- Mentored new hires by sharing best practices in communication and time management during training sessions.
Customer Service Representative
Mission Vet Specialty and ER
San Antonio
09.2023 - 01.2024
- Executed daily financial closeout procedures for 24-hour service operation, ensuring transaction accuracy.
- Provided high-quality service under pressure by communicating policies and updates within 5-7 minutes.
- Collaborated with cross-functional teams to create seamless client experiences in time-sensitive retail environments.
Guest Service Associate
European Wax Center
San Antonio
05.2023 - 09.2023
- Promoted value-added services, including home-care retail products and wax passes, driving sales growth.
- Strengthened customer loyalty through effective problem-solving and empathetic communication.
- Maintained detailed and accurate client records to support relationship management.
- Identified opportunities to enhance guest experience, fostering a positive store environment.
Optometrist Assistant
RCP EYECARE
San Antonio
12.2022 - 05.2023
- Managed patient intake and verified insurance eligibility to enhance client experience.
- Operated vision pre-testing equipment, ensuring timely and precise assessments.
- Collaborated with physicians to support efficient patient evaluations.
- Streamlined daily workflows within a high-functioning team environment.
Buyers Assistant
CarMax
San Antonio
06.2022 - 10.2022
- Maintained accurate inventory records by interpreting and transcribing vehicle data for optimal lot management.
- Secured vehicle assets and updated systems in real-time to support operational accuracy and compliance.
- Anticipated customer needs to ensure a seamless experience from entry to sale in a fast-paced retail environment.
Education
BBA - Management
The University of Texas At San Antonio
San Antonio, TX12.2025
Skills
- Customer service
- Team collaboration
- Inventory management
- Conflict resolution
- Retail operations
- Sales strategies
- Community engagement
Timeline
Community Management Intern
Walgreens
06.2025 - 08.2025
Call Center Representative
Dermatology Associates of San Antonio
02.2024 - 06.2025
Customer Service Representative
Mission Vet Specialty and ER
09.2023 - 01.2024
Guest Service Associate
European Wax Center
05.2023 - 09.2023
Optometrist Assistant
RCP EYECARE
12.2022 - 05.2023
Buyers Assistant
CarMax
06.2022 - 10.2022
BBA - Management
The University of Texas At San Antonio