Giselle Soto
Ogden,UT
Summary
Encouraging leader and analytical problem-solver for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. During my experience at my current job, an eagerness to learn and adapt to new concepts has undertake career progression. I am looking forward to continuing to do so at your organization.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Wingstop
06.2021 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff to establish adequate coverage during peak business hours.
- Evaluated employee performance and coached and trained to improve weak areas.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Associate of Science - Radiologic Technology
Weber State University
Ogden, UT04.2024
High School Diploma -
Ogden High School
Ogden, UT05.2022
Skills
- Staff Management
- Project Management
- Closing and Contract Negotiations
- Staff Training
- Time Management
- Staff Supervision
- Mathematical Calculation and Reasoning
- Brand Awareness
- Customer Service
- Bilingual
- Money Handling
- Computer Skills, Google Drive, Microsoft
Timeline
Assistant Manager
Wingstop
06.2021 - Current
Associate of Science - Radiologic Technology
Weber State University
High School Diploma -
Ogden High School
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