Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Giselle Villanueva Rios

San Diego,CA

Summary

Developed excellent customer service and communication skills within fast-paced hospitality environment. Proven ability to manage guest relations, handle inquiries, and facilitate smooth operations. Seeking to transition into new field where these transferable skills can drive positive outcomes and enhance team performance.

Offering strong interpersonal skills and genuine passion for delivering exceptional service, eager to learn and grow in dynamic environment. Brings ability to quickly adapt to new procedures and systems, ensuring smooth front-of-house operations.

Experienced with customer interaction and service excellence. Utilizes effective communication and multitasking to ensure smooth front-of-house operations. Knowledge of maintaining welcoming atmosphere and supporting team collaboration to achieve positive outcomes.

Overview

14
14
years of professional experience

Work History

Front of the House

Mr Moto Pizza
07.2011 - Current
  • Greeted guests with a smile and assisted with their needs when it came to drinks, food, utensils
  • Helped out in the kitchen and prep area when short on staff
  • Answer phones, take payments and orders
  • Helped package orders so they were ready for pick-up
  • During my time there I was able to learn many things such as customer service, cooking recipes, and beverage dispensing

Front of the House

Mediterranean Cuisine
06.2024 - 11.2024
  • Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
  • Answered telephone to make reservations and take orders.
  • Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
  • Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
  • Collaborated with other team members to maintain a clean, organized, and welcoming environment.
  • Demonstrated adaptability skills when adjusting schedules according to unexpected changes in guest numbers or special events.

Education

Certificate - Medical Assistant

Concorde College Career
02-2025

High School Diploma -

Morse High School
San Diego, CA
06-2022

Skills

  • Cleanliness standards
  • Adaptable mindset
  • Professional appearance
  • Fluent in English/Spanish
  • Great Communication
  • Patient Focus Care
  • Patient Education
  • Urinalysis and sterilization
  • Phlebotomy
  • First Aid/CPR Certified
  • Venipuncture and Injections
  • Hematology
  • HIPPA/OSHA Guidelines
  • Autoclaving
  • Monitoring Vital signs
  • Keyboarding (50 wpm)
  • Basic Understanding of CPT/ICD 10 Coding
  • Dedicated Work Ethics
  • Front Office Procedures
  • EKG test

Languages

English
Spanish

Timeline

Front of the House

Mediterranean Cuisine
06.2024 - 11.2024

Front of the House

Mr Moto Pizza
07.2011 - Current

Certificate - Medical Assistant

Concorde College Career

High School Diploma -

Morse High School
Giselle Villanueva Rios