Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Kristina Lopez

Brea,CA
Kristina Lopez

Summary

Adept in hospitality management and customer service, I excelled at Chick-fil-A by professionally resolving guest complaints, enhancing satisfaction, and supporting team members to boost productivity. My adaptability and commitment to cleanliness standards significantly contributed to a positive dining experience, showcasing my ability to meet and exceed employer expectations.

Overview

1
year of professional experience
1
Certification
3
years of post-secondary education

Work History

Chick-fil-A

Front of the House
11.2023 - Current

Job overview

  • Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
  • Answered telephone to make reservations and take orders.
  • Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
  • Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
  • Supported fellow staff members during busy periods by taking on additional tasks leading to improved teamwork dynamics and increased productivity.

Education

North Orange County Regional Occupational Program
Anaheim, CA

Dental Assistant

Brea-Olinda High School
Brea, CA

2019.04 - 2022.06 (3 education.years_Label & 2 education.months_Label)

Skills

  • Cleanliness standards
  • Adaptable mindset
  • Professional Appearance
  • Positive demeanor
  • Hospitality Management
  • Customer service expertise

Certification

CPR BLS Provider by American Heart Association

Timeline

Front of the House

Chick-fil-A
11.2023 - Current

Brea-Olinda High School

2019.04 - 2022.06 (3 education.years_Label & 2 education.months_Label)

North Orange County Regional Occupational Program

Dental Assistant

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Kristina Lopez