Summary
Overview
Work History
Education
Skills
Timeline
Generic

Giselle Comer

Operation Manager
Memphis,TN

Summary

Dynamic Operations Manager with a proven track record at FedEx Express, excelling in performance monitoring and staff development. Enhanced workflow efficiency and accountability through strategic action plans and effective communication. Skilled in MS Office, fostering a culture of safety and operational excellence while empowering teams to achieve superior outcomes.

Overview

10
10
years of professional experience

Work History

Operations Manager

Fedex Express
01.2023 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Ramp Agent

Fedex Expree
09.2019 - 01.2023
  • Ensure freight is processed in a timely manner daily/nightly
  • Coordinate peers performing various different tasks to ensure on time departure
  • Maximize profit through freight movement decisions with great efficiency
  • QDST member performing “safety Blitzes” throughout sort to spread awareness

of importance of safety

  • Attended meetings with management regarding safety, efficiency, and operational changes
  • Code flights & write delay letters
  • Impact nightly HIP/HOP and density through by focusing accuracy of processing and promotion of T-stacking strategies via coaching handlers
  • Created interpersonal connections with internal and external customers through proficiency with package tracking
  • Communicate with peers within and outside of org to ensure timely departure across building

Dangerous Goods Agent

Fedex Express
03.2018 - 09.2019
  • Ensure safe and legal handing of dangerous goods.
  • Properly separate classes by compatibility to move on truck or aircraft.
  • Ensure related dangerous goods paperwork is accurate and complete.
  • Increased safety awareness by conducting thorough inspections of dangerous goods shipments.
  • Assembled pallets for secure transportation of materials.

Pharmacy Technician

Walgreens
02.2015 - 02.2019
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted, measured, and compounded medications following standard procedures.

Direct Support Professional Caregiver

SRVS
07.2016 - 03.2018
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted patients with self-administered medications.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Education

Associate Culinary And Restaurant Management - Hotel, Motel, And Restaurant Management

L'ecole Culinary School
Memphis,Tn
05-2018

Certificate - Pharmacology

Concorde Career College
05-2011

High School Diploma -

Trezevent High School
Memphis,TN
05-2009

Skills

Operations management

Timeline

Operations Manager

Fedex Express
01.2023 - Current

Ramp Agent

Fedex Expree
09.2019 - 01.2023

Dangerous Goods Agent

Fedex Express
03.2018 - 09.2019

Direct Support Professional Caregiver

SRVS
07.2016 - 03.2018

Pharmacy Technician

Walgreens
02.2015 - 02.2019

Associate Culinary And Restaurant Management - Hotel, Motel, And Restaurant Management

L'ecole Culinary School

Certificate - Pharmacology

Concorde Career College

High School Diploma -

Trezevent High School
Giselle ComerOperation Manager