Gisell Viviana Juarez Chinchilla
Bridgeport,CT
Summary
I am great at excelling in customer service and team leadership. Enhanced operational efficiency and employee engagement, resolving conflicts and improving safety procedures. Skilled in time management and effective communication, consistently achieving high customer satisfaction and fostering a positive work environment.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. Willing to always learn new things.
Overview
2
2
years of professional experience
Work History
Manager
McDonald’s Restaurant
Stratford, CT
09.2024 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Monitored team performance, providing feedback to enhance productivity and teamwork.
- Resolved customer complaints promptly, ensuring a positive dining experience for patrons.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
CPT, CET. - Medical Assistant
NPCE
Monroe CTHigh School Diploma -
Warren Harding High School
Bridgeport, CT06.2024
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Goal setting
Clear communication
Work prioritization
Positive attitude
Adaptability and flexibility
Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
McDonald’s Restaurant
09.2024 - Current
CPT, CET. - Medical Assistant
NPCE
High School Diploma -
Warren Harding High School