GISLAINE DELGADO
Killeen,TX
Summary
Information Technology Support Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
15
15
years of professional experience
Work History
IT Support Specialist
Kforce
Killeen, TX
02.2022 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
CBRN Squad Leader
U.S. Army Reserve
Lewis, WA
08.2018 - Current
- Formulated highly effective crises scenarios relating to Chemical, Biological, Radiological and Nuclear (CBRN) emergencies
- Ensured military preparedness through mentorship within squad to drive performance excellence amid high pressure training environments
- Responsible for the accountability of more than 5 million dollars' worth of equipment and had zero losses throughout my time.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
Child Watch Attendant
YMCA of Pierce and Kitsap Counties
Lakewood, WA
12.2019 - 11.2020
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Planned and managed learning-focused, imaginative and play-oriented activities for more than 50 children.
- Logged information regarding naps, feedings and any medications administered.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Gymnastics Instructor
YMCA of Pierce and Kitsap
Lakewood, WA
11.2019 - 11.2020
- Developed lesson plans and routines for individual athletes to meet personal goals and abilities.
- Worked with both mentally and physically handicapped people and promoted interactive learning.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
CBRN Soldier
Active Duty Army
06.2010 - 08.2018
- Implemented several programs, including the army training management system, army community services, talent management, and army career tracker.
- Created and maintained training schedules, updated personal information, and instructed my Soldiers.
- Responsible for providing vision and guidance to units of 150+ Soldiers, training them on sufficient project plans and procedures.
- Prepared units for chemical warfare or chemical disasters.
- Created a functional Arms room system, and maintained weapons for the company.
Education
Master of Science - Cybersecurity
Excelsior College
Albany, NY07.2022
Bachelor of Science - Information Technology
Excelsior College
Albany, NY12.2020
Associate of Arts - General Studies
Central Texas College
Killeen, TX05.2017
Skills
- Mentoring
- Security
- Network Administration
- Computer Networking
- LAN
- Network Support
- Microsoft Windows
- VPN
- Linux
- Technical Support
- Leadership
- Software diagnosis
- TCP/IP
- Helpdesk call support
- Instruction and training
- Time Management
Clerance
DOD Secret Clearance
Timeline
IT Support Specialist
Kforce
02.2022 - Current
Child Watch Attendant
YMCA of Pierce and Kitsap Counties
12.2019 - 11.2020
Gymnastics Instructor
YMCA of Pierce and Kitsap
11.2019 - 11.2020
CBRN Squad Leader
U.S. Army Reserve
08.2018 - Current
CBRN Soldier
Active Duty Army
06.2010 - 08.2018
Master of Science - Cybersecurity
Excelsior College
Bachelor of Science - Information Technology
Excelsior College
Associate of Arts - General Studies
Central Texas College
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