Gissel Espinoza
Sugar Land
Summary
Dynamic professional with experience at Fort Bend Independent School District, skilled in data entry and maintaining confidentiality. Proven ability to enhance student record accuracy through meticulous audits and effective communication. Recognized for emotional intelligence and patient problem-solving, fostering collaboration among stakeholders to support educational goals.
Overview
5
5
years of professional experience
Work History
El Compliance Aide
Fort Bend Independent School District
Sugar Land, TX
08.2024 - Current
- Administer language assessments for the identification and/or reclassification of EB students
- Collaborate with campus staff and other school district personnel to ensure the accuracy of written and electronic EB student records
- Communicate with relevant stakeholders, including parents and other school district personnel, to obtain needed EB student documentation
- Conduct periodic internal audits of written and electronic EB student data, making/documenting corrections
Online Personal Shopper
Walmart
Sugar Land, TX
12.2023 - 06.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Customer Service Representative
Home Depot
Sugar Land, TX
12.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Executed refunds and purchase processing efficiently.
Cashier
Sally Beauty
Houston, TX
05.2020 - 12.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associate Of Science - Pre Nursing
Wharton County Junior College
Wharton, TX05.2024
I. H Kempner High School
Sugar Land, TX05.2019
Skills
- Time management
- Patient
- Attention to detail
- Data entry proficiency
- Administrative support
- Document filing
- Task prioritization
- Record keeping
- Written communication
- Office equipment operation
- Filing system organization
- Emotional intelligence
- Basic first aid
- Professional phone etiquette
- Honest problem-solving skills
- Confidentiality maintenance
- Email correspondence
- Documentation and reporting
Languages
Spanish
Native or Bilingual
Timeline
El Compliance Aide
Fort Bend Independent School District
08.2024 - Current
Online Personal Shopper
Walmart
12.2023 - 06.2024
Customer Service Representative
Home Depot
12.2021 - 05.2022
Cashier
Sally Beauty
05.2020 - 12.2021
Associate Of Science - Pre Nursing
Wharton County Junior College
I. H Kempner High School
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