GISSEL SANTOS
Charlotte,NC
Summary
Dynamic customer service professional with a proven track record in postal operations, retail, and administrative support, consistently driving customer satisfaction and operational efficiency. Recognized for maintaining strict compliance with postal regulations while enhancing service delivery. Proficient in Microsoft Office Suite, possessing exceptional problem-solving abilities and effective time management skills, complemented by strong bilingual communication in English and Spanish. Actively pursuing a North Carolina Real Estate License to broaden expertise in client relations and property transactions, further enhancing the ability to meet diverse client needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mail Handler
United States Postal Service (USPS)
03.2023 - 09.2025
- Sorted and distributed incoming mail to appropriate destinations.
- Labeled containers accurately to ensure timely and correct delivery.
- Sorted and distributed incoming mail efficiently to ensure timely delivery.
- Maintained adherence to package size and weight limits per regulations.
- Operated automated sorting equipment to streamline mail processing workflows.
Customer Service Representative
Natural Cleaners LLC
04.2022 - 02.2023
- Collected and analyzed customer feedback to improve service delivery.
- Handled administrative duties including filing, database updates, and report generation.
- Assisted customers with product selection, ordering, billing, returns, and exchanges.
- Provided accurate product and service information to customers.
- Recommended additional products or services based on customer needs.
- Maintained high customer satisfaction through prompt and courteous service.
Retail Sales Associate
Banana Republic
12.2020 - 03.2022
- Greeted customers and assisted with product selection to boost satisfaction and retention.
- Managed cash register operations, including processing payments and issuing receipts.
- Restocked merchandise and maintained store presentation standards.
- Promoted sales and special offers to drive revenue.
- Tracked and replenished inventory to ensure product availability.
- Provided exceptional customer service to enhance shopping experiences and foster brand loyalty.
- Assisted in visual merchandising to maintain appealing store displays aligned with brand standards.
Education
Associate of Arts - Fine Arts
Central Piedmont Community College
Charlotte, NC09-2027
High School Diploma -
Penn Foster Career School
Scranton, PA04-2025
Skills
- Mail Handling & Sorting
- Postal Law & Regulations
- Post Office Operations
- Time Management & Scheduling
- Call Center Procedures
- Microsoft Office Suite
- Problem-Solving & Critical Thinking
- Customer Service Excellence
- Computer Proficiency
- Communication & Interpersonal Skills
- Product Knowledge & Upselling
- Empathy & Conflict Resolution
Certification
North Carolina Real Estate License, In Progress
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Mail Handler
United States Postal Service (USPS)
03.2023 - 09.2025
Customer Service Representative
Natural Cleaners LLC
04.2022 - 02.2023
Retail Sales Associate
Banana Republic
12.2020 - 03.2022
Associate of Arts - Fine Arts
Central Piedmont Community College
High School Diploma -
Penn Foster Career School
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