Gissele Campa
Oak Hills,CA
Summary
Aspiring Account Manager seeking Casino Marketing Executive position at The Cosmopolitan of Las Vegas.
B.A. Marketing professional with 7 years of casino experience specializing in Latin Marketing, international acquisition and retention. Known for collaborative teamwork, reliability and consistently meeting changing business needs.
Overview
9
9
years of professional experience
Work History
Client Relationship Consultant
U.S. Bank
10.2022 - Current
- Cultivated strong relationships with clients and internal teams to enhance client satisfaction, increase retention and optimize growth.
- Exceeded personal sales targets for new accounts, credit cards and loans by 20%.
- Received acknowledgement of achievements and a promotion to CRC 2 in Q3 of 2024.
- Recommended tailored financial solutions to clients based on specific needs and goals.
Family Caregiver
Oak Hills, Ca
05.2022 - 11.2022
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Administered medications as prescribed to ensure proper dosage, update medication schedule and assisted with doctor appointments.
- Supported patient nutrition by preparing healthy meals based on dietary restrictions and assisted with timely feeding schedules.
Executive Casino Host
Yaamava Resort & Casino
08.2021 - 05.2022
- Opened Yaamava Resort & Casino as a new property, hotel and spa.
- Promoted to Team Leader of the Latin Marketing Casino Host team.
- Managed a database of 500 high-value players including a prospective database of 1,000 potential VIP's and distributed leads to my team.
- Increased player acquisition and retention by 10% quarterly driving consistent revenue growth.
Casino Host
San Manuel Casino
11.2017 - 08.2021
- Conducted 40 daily outbound calls to increase awareness of casino promotions, individual guest offers and upcoming events.
- Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
- Maximized casino revenue by monitoring player gaming activities, identifying potential high-value players and advocating for member benefits.
- Increased player loyalty by developing personalized relationships, creating custom events and providing exceptional guest service.
Beverage Server
San Manuel Casino
10.2015 - 11.2017
- Enhanced guest satisfaction by promptly serving beverages and attending to special requests in high-limit gaming rooms.
- Developed rapport with regular guests, fostering loyalty and repeat business.
- Worked directly with supervisors to quickly resolve food and beverage related concerns.
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
Education
Bachelor of Arts - Business Marketing
California State University
San Bernardino, CA08-2016
Skills
- Team leadership & development
- Fluent in Spanish
- Problem-solving
- Attention to detail
- MS office
- Overcoming objections
Timeline
Client Relationship Consultant
U.S. Bank
10.2022 - Current
Family Caregiver
Oak Hills, Ca
05.2022 - 11.2022
Executive Casino Host
Yaamava Resort & Casino
08.2021 - 05.2022
Casino Host
San Manuel Casino
11.2017 - 08.2021
Beverage Server
San Manuel Casino
10.2015 - 11.2017
Bachelor of Arts - Business Marketing
California State University
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