Gissele Fuentes
Clifton,NJ
Summary
Diligent and detail-oriented Administrative leader with solid background overseeing and motivating staff. Professionally coordinate files, correspondence and resources to boost productivity and facilitate efficient operations. Skilled in general office processes and optimization strategies.
I am Bilingual in both English and Spanish.
Overview
19
19
years of professional experience
Work History
Inside Sales Supervisor
Cuny & Guerber
Edison, NJ
11.2005 - Current
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- Planned and executed projects.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Led team of 5 sales reps engaged in delivering assistance to customer service department on daily basis.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Supervised inside sales reps, managed daily performance and provided feedback to increase productivity.
- Communicated with repeat customers to build long-term relationships.
- Fielded customer feedback and complaints.
- Monitored employee productivity and motivated team to meet daily goals.
- Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral.
- Managed performance and salary reviews.
Education
BBA - Business Administration And Management
Colorado State University
Aurora, CO08-2026
Motor Control Training Includes IEC And NEMA
Schneider Electric
2015
Control & Signaling
Schneider Electric
2010
Associate of Arts - Business Management
Hudson County Community College
Jersey City, NJ05-2003
High School Diploma -
William L Dickinson High School
Jersey City, NJ1999
Skills
- Reporting and documentation
- Interpersonal communications
- Customer service orientation
- Strong interpersonal skills
- Self-directed
- Database organization
- Attendance records preparation
- Meeting planning
- Administrative support
- Strong problem solver
- Staff motivation
- Training and development
- Organization and efficiency
- Database entry
Additional Information
Specialize in EQM and SE Advantage Software
Training
Build custom panels, Combo Motor Starters, and negotiated pricing to secure the jobs at a compeditive level.
Timeline
Inside Sales Supervisor
Cuny & Guerber
11.2005 - Current
Motor Control Training Includes IEC And NEMA
Schneider Electric
Control & Signaling
Schneider Electric
High School Diploma -
William L Dickinson High School
BBA - Business Administration And Management
Colorado State University
Associate of Arts - Business Management
Hudson County Community College
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