Gissell Alvarez
Modesto,CA
Summary
Dynamic Front of House Associate at Veggy Street with proven customer service expertise and cash handling proficiency. Enhanced guest experiences through effective communication and upselling, resulting in increased average check sizes. Skilled in building rapport and fostering teamwork, ensuring a welcoming atmosphere and high customer satisfaction. Adaptable and dedicated to excellence in service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Associate
Veggy Street
Las Vegas, NV
12.2022 - 07.2025
- Answered telephone to make reservations and take orders.
- Remembered, recited and promoted variety of menu items.
- Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.
- Monitored daily cash flow through accurate cash handling procedures and end-of-shift reconciliations for reduced discrepancies.
- Maintained a clean and inviting environment for guests, ensuring a positive dining experience.
- Actively upsold menu items such as appetizers and desserts during busy hours which led to an increase in average check size.
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Education
High School Diploma -
Desert Pines High School
Las Vegas05-2025
Skills
- Customer service expertise
- Phone etiquette
- Cash handling proficiency
- Greeting guests
- Team collaboration
- Money handling
- Building rapport
- Foreign language skills
- Adaptability and flexibility
Certification
Workplace Readiness Certification
Certificate of Merit
Nevada Seal of Biliteracy
Languages
Spanish
Native or Bilingual
Timeline
Front of House Associate
Veggy Street
12.2022 - 07.2025
High School Diploma -
Desert Pines High School