GISSELL CASTRO
Kansas City,MO
Summary
I personally consider myself to be a hard working person. As a Hispanic/Latina I have it in my blood the excitement to learn from new opportunities and put my all into everything I do. You might be wondering what makes you different from other applicants? Well let me start by saying that I am a very passionate person when I set my mind on something I don’t stop until I accomplish my goal and that definitely translates in my work. Any task I’m asked to do, I accomplish even if it’s something new, there’s always space for learning and improving. I am bilingual so if there’s anything that needs translation or someone needs my assistance I am here and happy to help! If you give me a chance you certainly won’t regret it I am a great asset for your business.
Overview
2
2
years of professional experience
1
1
Language
Work History
Customer Service Representative
Macys
Kansas City, Mo
08.2021 - 01.2022
- Five below restocking administration Kansas City, Mo
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promoted available products and services to customers during service, account management, and order calls.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Celebrate Dental And Braces
Kansas , MO
05.2023 - Current
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Education
High School Diploma/ GED - undefined
Staley high school
Skills
FriendlyAttentiveAdaptableBilingualOrganization
Key stakeholder relationship building
Key stakeholder relationship building
Creative problem solving
Stocking and replenishing
Professional telephone demeanor
Retail store support
Complaint resolution
Timeline
Customer Service Representative
Celebrate Dental And Braces
05.2023 - Current
Customer Service Representative
Macys
08.2021 - 01.2022
High School Diploma/ GED - undefined
Staley high school