Gissell Ortega

Professional Experience Receptionist / Front Desk Coordinator [Trophy Nissan], [Mesquite,Tx] •

[November 2025] – [Currently still working ]Managed a high-volume multi-line phone system, promptly directing calls and delivering accurate information to reduce transfers and hold times.Scheduled and confirmed appointments for service and sales departments, optimizing calendars and resource utilization to minimize gaps and delays.

Provided exceptional customer service by addressing inquiries and resolving issues quickly, consistently

improving satisfaction and first-contact resolution.

Greeted visitors and customers professionally, offering friendly, knowledgeable assistance to create a welcoming first impression.

Maintained an organized, clean, and well-stocked reception area with up-to-date materials, reinforcing a professional office image.Streamlined front desk operations by coordinating phone, email, and walk-in traffic, improving response times and reducing visitor wait times.Facilitated smooth communication by promptly forwarding messages to the correct departments and documenting follow-ups. Corresponded with clients via email, telephone, and postal mail; drafted and distributed memos to support company-wide communication.Updated client records and logs with high accuracy, enhancing data integrity and enabling better team coordination

Assisted with onboarding new clients by guiding paperwork completion and verifying required

documentation.Demonstrated strong multitasking under tight deadlines, managing competing priorities without sacrificing quality. Handled sensitive information with discretion, maintaining strict confidentiality and compliance with company policies.Strengthened client and vendor relationships through consistent, timely communication and coordinated service support

Selected Achievements

Reduced visitor wait times by implementing a more efficient check-in and message-forwarding process.

Increased customer satisfaction scores by improving first-contact responses and accurate call routing.

Improved record-keeping accuracy through diligent log maintenance and standardized filing/data entry

• I was a hostess/cashier at Texas Roadhouse, as a hostess there were several positions that they trained me in. Position 1, was a seater which you start off as a hostess learning your table numbers and how to interact with costumer in order to make them feel welcomed. Position 2, was call aheads where you answer the phones and help add people to the waitlist in advanced and accommodate any special requests. Position 3, means this were you add people to the waitlist who walk-in explaining to them how long the wait would be for a specific amount of people, how much time they have left on the waiting list, checking them in on the waitlist, and plugging them to the tables that accommodate the amount of people that they have. Position 4, updater they help run the restaurant, by walking around the restaurant making sure that tables are clean, and help the restaurant stay clean and organized. Position 5, DC they run the restaurant by making sure they are giving the customer the correct wait time, they are also in charge of taking the large party by giving them their wait time, DC also are in charge of texting the customers to let them know that their table is ready. Not only was I hostess but I also worked in the to-go area as a cashier, in to-gos I was in charge of helping costumer with food items such as taking their orders, checking them out, explaining to them are menu items, such as how many sides come with it, sides options, special food accommodations, price ranges and etc. As someone who worked their for 1 year I was trained in several positions, compared to other workers who have worked longer and had more experience than me. I am a fast learner and have really great communication skills with people explaining things in a matter where they understand and feel confident.