Gissell Valle
Los Angeles,CA
Summary
Dedicated and results-driven professional with a proven track record of leading teams and consistently exceeding expectations. Known for quick thinking and delivering exceptional results, I excel at utilizing exceptional design and planning strengths to successfully accomplish complex projects. Possessing strong teaching skills, I effectively communicate new concepts and best practice strategies to others.
Overview
7
7
years of professional experience
Work History
Night Auditor
Courtyard by Marriott
Culver City, CA
03.2024 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Temp Front Desk Agent
Springhill Suites By Marriott
Downey, CA
12.2023 - 03.2024
- Increased customer loyalty with exceptional communication skills and personalized service.
- Enforced policies and procedures to increase efficiency.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Prepared reports on guest satisfaction levels and other metrics.
Night Auditor/Hotel Front Desk Clerk
Hampton Inn By Hilton
Moreno Valley, CA
04.2023 - 12.2023
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Prepared reports on guest satisfaction levels and other metrics.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
Medical Receptionist
Gilbert Pediatrics
Gilbert, AZ
10.2022 - 03.2023
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Received and routed laboratory results to correct clinical staff members.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintained strict confidentiality of patient information, adhering to HIPA A regulations and medical office policies.
Collision Center Assistant Manager
Baiper'z Auto Body
Huntington Park, CA
03.2018 - 10.2022
- Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.
- Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
- Inspected auto body damage and wrote up repair orders.
- Boosted employee morale through recognition programs, fostering a positive work culture that increased productivity.
- Worked with customers and insurance companies to obtain payments.
- Checked quality of all work to maintain customer satisfaction.
Manager
Cold Stone Creamery
Pico Rivera, CA
06.2021 - 02.2022
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Completed point of sale opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
Bachelor of Arts - Hospitality Management
Pasadena City College
Pasadena, CA06.2027
High School Diploma -
Linda Marquez High School
Huntington Park, CA06.2021
Skills
- Strong attention to detail
- Guest Relations Management
- Accounting principles understanding
- Emergency Response Preparedness
- Audit process familiarity
- Strong Work Ethic
- Teamwork and Collaboration
- Problem-Solving
- Customer service expertise
- Reservation system knowledge
Languages
Spanish
Native or Bilingual
Timeline
Night Auditor
Courtyard by Marriott
03.2024 - Current
Temp Front Desk Agent
Springhill Suites By Marriott
12.2023 - 03.2024
Night Auditor/Hotel Front Desk Clerk
Hampton Inn By Hilton
04.2023 - 12.2023
Medical Receptionist
Gilbert Pediatrics
10.2022 - 03.2023
Manager
Cold Stone Creamery
06.2021 - 02.2022
Collision Center Assistant Manager
Baiper'z Auto Body
03.2018 - 10.2022
Bachelor of Arts - Hospitality Management
Pasadena City College
High School Diploma -
Linda Marquez High School