Gisselle Castellanos
Miami,FL
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Office Manager position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Office Manager
Dental Esthetic Smile
02.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Increased office efficiency by implementing a new electronic records management system for seamless data access.
- Developed and maintained successful relationship with financing companies such as Alphaeon, Care Credit, Healthcare Finance Direct, Sunbit, Cherry, United Credit.
Lead Dental Assistant
Dental Esthetic Smile
03.2022 - 02.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Coordinated team schedules to maximize productivity while maintaining a positive work-life balance for staff members.
- Prepared rooms for patient treatment by cleaning and esterilizing tools and equipment and setting up x-ray machines.
- Maintained strict sterilization protocols, ensuring a safe and sanitary environment for patients and staff.
- Developed strong rapport with patients, easing anxieties through clear communication about their treatments.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Managed inventory of dental supplies, reducing costs by optimizing order frequency and amounts.
- Gathered detailed medical history from patients before beginning any treatment plan which contributed towards more effective treatments.
- Assisted in complex dental procedures, resulting in successful treatments and reduced recovery times.
- Performed radiographic examinations accurately while adhering to safety guidelines; ensuring proper diagnosis support for dentists.
- Collaborated with dentists to develop comprehensive treatment plans, enhancing patient outcomes.
- Trained new dental assistants, providing guidance on best practices and ensuring high-quality patient care.
- Handled emergency situations calmly and efficiently, contributing to positive outcomes under pressure.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared patient x-rays and images for dentist review.
- Explained treatment procedures and instructed patients on home care guidelines.
- Staged tray for procedures by arranging dental instruments and equipment.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Prepared and sterilized instruments and materials for use by dentists.
- Conducted thorough patient examinations while screening for impression with Intraoral Scan (Care Stream)
Babysitter
Angels At Plays
02.2022 - 03.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
Orthodontic Resident
Escuela De Estomatologia
10.2020 - 01.2022
- Participated in staff training sessions to continually enhance knowledge and skills in resident care practices.
- Participated in 50 assigned educational conferences, rotations, period testing and advisor meetings.
- Collaborated with care team to develop assessment and treatment plans.
- Ordered and executed diagnostic tests and analyzed diagnostic images to further investigate patient conditions.
- Prescribed treatments and calculated pharmaceutical dosage and timing.
- Utilized effective communication skills when interacting with diverse populations, including residents with varying cognitive abilities.
- Integrated findings from history and physical examinations into reasonably ordered differential diagnoses.
- Placement of orthodontic appliances such as braces removable devices.
- Diagnosed and treated patients suffering from chronic conditions.
- Implemented individualized care plans to improve patient outcomes.
- Delivered expert consultation and referrals for appropriate and effective treatment plans.
- Developed tools to improve disease surveillance with better screening and reporting options.
General Dentist
Siboney Dental Clinic
10.2019 - 09.2020
- Participated actively within community events promoting oral health awareness and offering dental screenings, highlighting the importance of preventive care measures.
- Educated patients on proper oral hygiene practices, leading to improved overall oral health.
- Mentored junior dentists by sharing knowledge about best practices in dentistry and discussing complex cases together for better decision making.
- Maintained detailed patient records to ensure accurate documentation of treatment plans and progress.
- Performed various dental procedures for a diverse clientele, including fillings, extractions, root canals, and crown placements.
- Improved patient oral health by performing comprehensive dental examinations, diagnoses, and treatments.
- Collaborated with specialists such as orthodontists or periodontists when necessary for optimal patient outcomes.
- Provided emergency dental care services minimizing pain and discomfort during off-hours appointments.
- Continuously updated knowledge in the field of dentistry through participation in professional development courses and conferences.
- Effectively managed challenging behavior from pediatric patients utilizing age-appropriate techniques creating positive experiences fostering future visits without fear or anxiety.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Managed busy appointment schedules while accommodating emergency cases as needed.
- Completed consultations with patients for treatment plan.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Diagnosed nerve and dental tissue damage by conducting careful examinations to determine need for root canal procedures.
- Performed root canal procedures to treat nerve and dental pulp issues and prevent further damage to teeth and gums.
- Advised patients on appropriate treatment for pain and gave specific home care instructions.
- Increased patient retention rates by building trust through transparent communication regarding treatment options, risks, benefits, costs involved during consultations.
- Administered care in emergency situations to treat tooth injuries.
- Diagnosed and treated infections, mouth ulcers, and other problems with oral mucosa.
- Treated periodontal disease through scaling and root planning.
- Took impressions for retainers and appliances.
- Wrote prescriptions for antibiotics and other medications used to treat temporary or long-term dental issues.
- Consulted with other dental professionals to deliver best patient care.
- Restored teeth by fabricating crowns, bridges and other restorations.
- Filled cavities using composite and amalgam materials.
- Adjusted dentures to deliver secure and comfortable fit.
- Examined X-rays to detect abnormalities or abnormalities in oral cavity.
- Performed root canal therapy to save teeth from extraction.
- Removed old fillings and replaced with more modern, tooth-colored alternatives.
- Checked teeth for signs of decay by assessing visually, manually and via radiography to recommend treatment options such as fillings and sealants.
- Correctly administered local anesthetic and adjunctive therapies such as fluoride treatments and irrigation.
- Performed comprehensive oral exams for patients to diagnose and treat dental conditions.
- Protected patients from infectious diseases by using proper masking, gloves and safety glasses.
- Improved patients' oral health by educating on better brushing and flossing habits.
- Referred patients to specialists such as orthodontists, endodontists and oral surgeons based on individual needs.
Education
Doctora En Estomatologia - Dentistry (Pre-Dentistry)
Facultad De Estomatologia
Santiago De Cuba, Cuba07.2019
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Payroll Processing
- Scheduling Coordination
- Staff Management
- Inventory Control
- Employee Supervision
- Conflict Management
- Documentation and control
Timeline
Office Manager
Dental Esthetic Smile
02.2023 - Current
Lead Dental Assistant
Dental Esthetic Smile
03.2022 - 02.2023
Babysitter
Angels At Plays
02.2022 - 03.2022
Orthodontic Resident
Escuela De Estomatologia
10.2020 - 01.2022
General Dentist
Siboney Dental Clinic
10.2019 - 09.2020
Doctora En Estomatologia - Dentistry (Pre-Dentistry)
Facultad De Estomatologia
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